Full job description

Complaints Investigator (Medical Devices)

Are you a analytical thinker with a passion for precision? Join our laboratory as a Complaints Investigator and become a technical detective in the healthcare sector. In this role, you will lead deep-dive investigations into returned medical devices to ensure they maintain the gold standard in global healthcare. Whether you are an ambitious graduate or a professional seeking a career pivot, we provide the full training required to excel in this specialised field.

Responsibilities

• Perform hands-on investigations by meticulously examining devices to determine the root cause of issues.
• Utilise MS Excel and internal systems to log findings, identify quality trends, and spot emerging patterns.
• Participate in "Continuous Improvement" projects to influence future product design.
• Collaborate with international teams to implement corrective actions.
• Generate technical reports that adhere to strict global regulatory and safety standards.
• Biohazard Waste Disposal: You will handle the disposal of biohazardous materials in accordance with all safety regulations.

Qualifications

• Analytical mindset with a proven ability to follow evidence to a logical conclusion.
• High level of IT literacy, specifically in Word and Excel.
• Strong documentation skills with an uncompromising focus on precision.
• Minimum of secondary education, with essential proficiency in Maths and English.
• Previous experience in a laboratory or regulated environment is considered a valuable asset.

What We Offer

• Competitive salary: £15.99 per hour (Days).
• Predictable 4-on, 4-off shift pattern (7 AM - 7 PM).
• Modern, high-tech laboratory environment.
• On-site parking, electric charging stations, and a subsidised canteen.
• Location: Witney (OX29 0YL moving to OX29 5UX next year)

To Apply

• If you are ready to make a direct impact on patient safety, please submit your apply to this advert.