Quality Warranty Technician at TCCI MANUFACTURING LLC

Decatur, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

15 May, 26

Salary

25.0

Posted On

14 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Inspection, Diagnosis, Warranty Claim Processing, Parts Management, Communication, Record Keeping, Quality Control, Policy Adherence, Continuous Improvement, Mechanical Systems, Electrical Systems, Electronic Systems, Diagnostic Tools, Problem-Solving, Attention To Detail, Computer Systems Proficiency

Industry

Motor Vehicle Manufacturing

Description

Description Quality Warranty Technician Company Background TCCI Manufacturing is a world leader in compressor technology for commercial vehicle, automotive and same-day delivery vehicles. Our global footprint spans 8 locations across the US, China, India, Germany, Brazil, Ireland, Spain, and Mexico—employing more than 650 employees worldwide. TCCI has become one of the leading global Electric Compressor (EC) Manufacturers for the commercial & heavy-duty sectors, as well as automotive specialty vehicle markets. As we look to the future, we will pioneer technology in electrification and support our customer’s plans for a full electrification solution that includes vehicle production, charging, route planning and infrastructure. Role Responsibilities TCCI is looking to grow our Global Quality organization. In support of our growth and new market opportunities, we are seeking a highly skilled Warranty Technician to join our dynamic team. As a Warranty Tech, you will be responsible for or inspecting, diagnosing, and dispositioning products returned under warranty. This role ensures timely and accurate processing of warranty claims, adhering to company policies and procedures. The Warranty Technician plays a crucial role in maintaining customer satisfaction and providing valuable feedback to improve product quality. This role will require critical thinking skills as well as strong documentation and communication skills. Key Responsibilities · Inspection and Diagnosis: Thoroughly inspect returned products to identify defects and determine the cause of failure. Utilize diagnostic tools and equipment as needed. · Warranty Claim Processing: Accurately document all inspection, diagnosis, and repair procedures. Prepare and submit warranty claims according to company guidelines and timelines. · Parts Management: Manage inventory of warranty parts, ensuring adequate storage conditions and timeliness to meet customer demand and information collection requirements · Communication: Communicate effectively with customers, internal departments (Sales, Engineering, Production, etc.), and suppliers regarding warranty issues. · Record Keeping: Maintain detailed records of all warranty claims, including product information, defect descriptions, repair details, and claim status. · Quality Control: Identify recurring product defects and provide feedback to Engineering and Quality teams to improve product design and manufacturing processes. · Policy Adherence: Adhere to all company warranty policies, procedures, and safety regulations. · Continuous Improvement: Relentless pursuit of improvement. Suggest or support rapid implementation of improvement ideas. Key Qualifications · Strong understanding of mechanical, electrical, or electronic systems. Ability to use diagnostic tools and equipment. · Excellent analytical and problem-solving abilities to diagnose and resolve product defects. · Meticulous attention to detail to ensure accurate inspection, diagnosis, and documentation. · Proficiency in using computer systems for data entry, record keeping, and communication. Preferred Qualifications · Effective written and verbal communication skills to interact with customers and internal teams. · Strong organizational and time management skills to manage multiple warranty claims efficiently. · Ability to provide excellent customer service and resolve warranty issues in a professional and courteous manner. Travel 0-5% Education Associate’s degree in a technical field or High school diploma + applicable experience. Compensation & Benefits: $20-25/hour, eligible for overtime after 40 hours, full benefits package, 401(k) retirement plan, paid time off, paid holidays

Responsibilities

The Warranty Technician is responsible for inspecting, diagnosing, and determining the disposition of products returned under warranty, ensuring timely and accurate processing of claims. Key duties include managing warranty parts inventory, maintaining detailed records, and communicating findings to internal teams and suppliers.