Queen Anne Tearoom's Manager at BaxterStorey Ireland Ltd

City of Edinburgh, Scotland, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

24 Aug, 26

Salary

32000.0

Posted On

26 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Management, Customer Service, Rota Management, Budget Control, KPI Monitoring, Health & Safety Compliance, Food Standards, Microsoft Office, Problem Solving, Negotiation, Financial Management, HACCP, Leadership, Report Writing, Time Management, Communication

Industry

Food and Beverage Services

Description

Company Description BENUGO are looking for a Queen Anne Tearoom's Manager to join the team at Edinburgh Castle. You will be responsible for the overall daily running of the Queen Anne Tearoom As an Tearoom's Manager you will receive the following industry leading benefits: 50% discount across BENUGO venues Competitive salary up to £32000 per year Enrolment into the BENUGO pension scheme Up to 21 days annual leave (dependant on job role) Access to everyday discounts and communication portal Meals provided on shift when working within one of our venue Job Description Lead, motivate and manage a large team in a high-volume service setting · Ensure consistently high standards of customer service · Manage rotas, staffing levels and resources effectively to meet business needs · Work within agreed budgets, controlling costs and maximising efficiency · Monitor and deliver against KPIs to drive performance · Maintain positive rapport with both customers and team members · Ensure the operation complies with company policies, health & safety, and food standards · Proven managerial experience in a similar high-volume hospitality or visitor attraction setting · Flexible with working days and hours, including weekends and holidays · Demonstrated experience managing large teams effectively · Lives within a commutable distance of Edinburgh Castle Qualifications KNOWLEDGE Microsoft office applications including SharePoint, Forms, OneDrive, Outlook etc. Excellent organisational skills Ability to plan ahead An analytical approach to problem solving Good negotiating skills Ability to work on own initiative Excellent communicator at all levels Financially and commercially astute Effective time management SKILLS Good standard of secondary education Successful background in hospitality and/or catering (experience in a health/care environment beneficial) A good understanding of HACCP Excellent Management experience Ability to display a real passion for food and customer service Excellent leadership and influencing skills Excellent understanding of report writing and financial management PERSONAL ATTRIBUTES Willingness to learn and progress Be honest and trustworthy Team player Respectful Flexible and adaptable to change Possess cultural awareness and sensitivity Demonstrates sound work ethics Ability to remain tactful, calm, and persuasive in controversial and/or confrontational situations Additional Information Weekly Hours: 45 Employment Type: Perm. Rate: £28,000 - £30,000 Salaried Working Pattern: Full-time 5 Days Out of 7

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Responsibilities

Responsible for the overall daily operations of the Queen Anne Tearoom, including leading a large team in a high-volume setting. Key duties include managing rotas, controlling costs within budgets, and ensuring high standards of customer service and food safety.