Query Tuning Specialist - Database Performance - Postgres at ServiceNow

Santa Clara, California, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Jan, 26

Salary

0.0

Posted On

09 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Query Tuning, PostgreSQL, MySQL, MariaDB, Performance Analysis, Troubleshooting, Automation Tools, Problem Solving, Analytical Skills, Unix Skills, AI Integration, SaaS, PaaS, Cloud Infrastructure, Distributed Applications, Production Triage

Industry

Software Development

Description

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Our SWAT (Software Action Team) ensures the stability of our production databases. Our Database Engineers are experts in Query Tuning and Performance, Query Optimization and analyzing query execution plans for Postgres/MySQL/MariaDB, to ensure the production stability of our infrastructure and platforms. The ideal candidate for this position is a Database Engineer with a strong foundation in database technologies, performance analysis, and strong troubleshooting skills. The candidate must have a passion for chasing issues of complex systems running under dynamic, real-world loads. You will work in a fast-paced, innovative environment that allows direct influence on the organization and all our customers. In this role, you will support the infrastructure by learning the platform from end to end. What you get to do in this role: Develop automation tools to facilitate and improve day-to-day operations Become an SME in production triage, gain broad knowledge across ServiceNow's application and codebase, work with all the groups within Engineering/Operations, and groups outside of Operations (e.g. Customer Support). Learn how to identify bugs and solve challenging performance issues quickly. SWAT provides an excellent opportunity to learn and grow as a well-rounded problem and performance analyst. Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 2+ years of hands on experience with Query tuning on PostgreSQL / MySQL / MariaDB 2+ years of experience supporting or testing large-scale web-based distributed applications 2+ years of hands-on experience working on a SaaS, PaaS, or Cloud Infrastructure product/solution Unix skills: including development, navigation, file manipulation, permissions, searching/finding files and text contents, and administrative actions Strong problem-solving and analytical skills with an aptitude for learning new technologies And most importantly, eagerness to learn everything about the ServiceNow Platform GCS-23 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Responsibilities

The role involves ensuring the stability of production databases and optimizing query performance. You will develop automation tools and support infrastructure while gaining knowledge across ServiceNow's applications.