Quick Lane Advisor at Foundation Automotive Corp

Castle Rock, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

26 Jan, 26

Salary

0.0

Posted On

28 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Consultative Selling, Repair Order Management, Communication, Vehicle Maintenance Knowledge, Time Management, Team Coordination, Ethical Business Practices, Product Knowledge, Customer Follow-up, Appointment Scheduling, Problem Solving, Professional Appearance, Integrity, Customer Loyalty, Safety Practices

Industry

Retail Motor Vehicles

Description

Summary The Quick Lane Service Advisor position interacts with customers to evaluate vehicle service needs, to offer additional needed services, and to write up the repair order. The Service Advisors position is responsible for a high level of customer interaction as well as coordinating repair order completion with the service technicians and parts department. Essential Duties and Responsibilities * Set, confirm, and prepare for appointments with customers to expedite their service experience. * Greet customers in a timely and friendly manner and develop customer loyalty. * Determine vehicle service needs based on customer information and a vehicle walk-around. * Use a consultative selling process to assist customers in planning for the ongoing required maintenance of their vehicle. * Produce repair orders for customers with full transparency including cost and time estimates. * Communicate frequently with technicians and parts department to ensure timely completion of work. * Contact customers regarding any changes in the estimate or promise time, explain cost and time requirements in detail and get proper authorization before any additional repairs are performed. * Follow-up with customers on the status of their vehicle, based on customer specifications. * Create a positive vehicle delivery experience for the customer. * Meet customer service standards by achieving ‘above district’ customer service information “CSI” scores. * Establish personal income goals that are consistent with dealership standards of productivity and devise a strategy to meet those goals. * Providing an exceptional customer experience to drive loyalty. * Safeguard dealership assets and customer data. * Demonstrate superior product knowledge to effectively help customers with service maintenance requirements and warranty information * Maintain professional personal appearance. * Complete required training assigned through the company training portal. * Adhere to a consistent and reliable work schedule. * Demonstrate ethical business practices and integrity in all interactions to uphold the Foundation Automotive brand. * Effectively perform duties and responsibilities in a safe manner. * Other duties as assigned. Qualifications * High School diploma or equivalent * 1 year of experience as a Service Advisor * Proven ability to provide an exceptional customer experience * Ability to sell a minimum quota according to dealership standards * Valid driver’s license and acceptable driving record * Successful completion of pre-employment screening * Authorization to work in the USA

Responsibilities

The Quick Lane Advisor interacts with customers to evaluate vehicle service needs and coordinate repair order completion. They are responsible for providing a high level of customer service and ensuring timely communication with technicians and the parts department.