Quni Regional Manager at Qualtrics - Australia

Provo, Utah, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Mar, 26

Salary

0.0

Posted On

29 Dec, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Strategic Thinking, People Leadership, Operational Excellence, Stakeholder Influence, Adaptability, Cultural Awareness, Performance Management, Customer Success, Team Development, Communication Skills, SaaS Experience, Problem Solving, Collaboration, Change Management, Quality Improvement, Accountability, Inclusion

Industry

Software Development

Description

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers. When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing. Quni Regional Manager Why We Have This Role As a Regional Lead for Front-Line General Support (Quni) you will combine a passion for developing and leading teams, solving complex business problems and driving strategic and operational excellence in Tier-1 support teams within your region. You will ensure regional execution aligns with global Customer Support strategy, while adapting to regional market, cultural, and regulatory requirements. Working closely with Global Support Leadership and cross-functional partners, you will establish a strong network that supports delivery of a consistent, high-quality customer experience at scale. How You’ll Find Success Strategic & Systems Thinking: Able to design and implement innovative, global and scalable operational processes that increase efficiency and balance regional nuance with global consistency. Strong People Leadership: Experienced in managing large teams, building leadership capability, and creating a high-engagement culture. Operational Excellence: Adept at driving regional performance and quality. Tactically proficient and detail-oriented while simultaneously possessing the ability to zoom out for a 100-foot strategic overview. Stakeholder Influence: Clear, confident communicator who can represent the region in global forums and partner effectively with regional leaders. Adaptability & Cultural Awareness: Able to lead across diverse teams while ensuring compliance with local laws and norms. How You’ll Grow Leadership Development: Expand your scope as a senior people leader, strengthening your ability to manage managers and influence regional performance. Strategic Impact: Play a key role in shaping and executing global Customer Support strategy through a regional lens. Cross-Functional Collaboration: Work closely with senior leaders across Sales, CS, Product, and Professional Services to broaden business impact. Things You’ll Do Own and drive regional performance across key metrics Support regional escalations and executive-level customer or partner engagements Align regional operations with global Customer Support strategy and priorities Lead regional execution of global initiatives and change programs Lead regional, cross-team initiatives to improve efficiency, quality, and customer outcomes Directly manage Quni managers within your region, building leadership capability, succession plans, and talent pipelines within the region Foster a culture of accountability, inclusion, and customer obsession Partner with Workforce Management to balance staffing, skills, and workload to meet regional demand Support hiring, onboarding, and ramp planning aligned to regional needs What We’re Looking For On Your Resume 8+ years of professional experience, including leading high-performing front-line teams Strong experience in SaaS or technology customer support environments Proven ability to drive measurable performance outcomes at scale Excellent verbal and written communication skills Experience working in global or regional, matrixed organizations Passion for developing people and enabling customer success What You Should Know About This Team High-impact, customer-obsessed support organization Strong emphasis on collaboration, accountability, and continuous improvement Inclusive, supportive culture with opportunities to lead at scale Our Team’s Favorite Perks and Benefits In-office perks like catered lunch, snack bars, and the ability to bring your dog to work (in select offices) Relocation bonus for out of state applicants 30 paid days off: 15 PTO days + 5 Personal Days + 10 Holiday Closures (additional PTO with tenure) Qualtrics Experience Program - $1800 annually for an experience of your choosing (eligible after one year) Wellness Reimbursement Program - $1200 annually ($300/quarter) for wellness related activities The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life. #hybrid Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic. Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know. Not finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

The Regional Manager will drive regional performance across key metrics and ensure alignment with global Customer Support strategy. They will manage Quni managers, fostering a culture of accountability and customer obsession.