Quote Coordinator at Linaker

, , United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

15 Jan, 26

Salary

0.0

Posted On

17 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Written Skills, Numerical Skills, Customer Interaction, Communication, Problem Solving, Relationship Management, Quoting Processes, Cost Estimation, Helpdesk Experience, Engineering Practices, SLA Understanding, KPI Understanding

Industry

Facilities Services

Description

For 30 years Linaker has specialised in the creation and maintenance of tailor-made business environments. Having shaped workspaces for a wide range of businesses across the country, Linaker’s heritage lies in our ability to design and regulate unique spaces that truly work. Linaker was founded upon three core values: trust, reliability and care. We are not just a service provider, rather an essential part of our clients’ architecture and, ultimately, an extension of your business, a part of one team. The last couple of years has seen Linaker grow exponentially and 2025 is no exception. Our client base continues to grow month on month and as a result we are now looking for a Quote Coordinator to join our team! ABOUT THE ROLE The Quote Coordinator will be a key member of the helpdesk team, responsible for managing all quoted works within the business. This role ensures that all quotes are accurately prepared, presented to clients in a timely manner, tracked through to approval, and executed efficiently. The coordinator will also provide insightful analysis on approval rates, margins, and reasons for declined quotes, offering recommendations to improve overall performance. WHAT YOU WILL BE RESPONSIBLE FOR Coordinate all quoted works across the helpdesk, from initial request to client presentation and approval tracking. Liaise with engineers, managers, and subcontractors to gather necessary information and pricing for quotations. Ensure quotes are completed with accuracy and in accordance with client requirements and SLA timeframes. Submit quotes to clients in a timely and professional manner and follow up on approvals. Track the status of all quotes and ensure approved works are progressed efficiently, coordinating with relevant teams for timely delivery. Monitor and report on the conversion rate of quotes (approved vs. submitted). Analyse reasons for non-approval of quotes and identify trends or areas for improvement. Work with the technical and operations teams to improve quote quality, pricing accuracy, and win rates. Prepare and present weekly/monthly performance reports to management. Support continuous improvement initiatives related to the quoting process. WHAT WE ARE LOOKING FOR Good basic written and numerical skills and comfortable working with Microsoft office. Exceptional customer interaction skills, quick thinking and an enthusiastic person who is a confident communicator. Ideally experience of working in a fast-paced helpdesk. A bonus would be if you have experience working for a service provider with an understanding of SLA’s, KPI’s, compliance, quote turnaround etc. (not a dealbreaker if you don’t). Previous experience of working to deadlines and multitask. A background / understanding of general engineering practices (a nice to have but not essential). A natural problem solver, who thrives under pressure. Can stay cool and calm in the face of adversity and can demonstrate empathy when overcoming challenges. Strong relationship management skills – internal and external. Desirable Understanding of quoting processes and cost estimation principles Experience working in a helpdesk or operational coordination environment Knowledge of commercial terms and service-level agreements (SLAs) is beneficial THE PACKAGE Competitive starting salary with annual pay reviews. Core Hours: Monday – Friday 8:00am – 17:00pm Flexibility for Hybrid working Full training by a supportive friendly team. Auto enrolment in the company pension scheme. Modern, comfortable offices with an endless supply of coffee and tea. Free parking but also accessible via public transport. Annual summer conferences. Health care and medical insurance available after qualifying period.

Responsibilities

The Quote Coordinator will manage all quoted works, ensuring accurate preparation and timely presentation to clients. They will track quotes through to approval and provide analysis on performance metrics.