Quotes Associate at Toyota Financial Services KINTO and KINTO JOIN
Portsmouth, England, United Kingdom -
Full Time


Start Date

Immediate

Expiry Date

29 Nov, 25

Salary

0.0

Posted On

29 Aug, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Communication Skills, Analytical Skills

Industry

Other Industry

Description

The Quoting Associate will be responsible for delivering a lead in customer experience to drivers and fleet contacts alike, ensuring quotes and queries are dealt with efficiently and completed accurately within service level agreements.

EXPERIENCE YOU’LL GAIN:

  • Provide front-line support to the business to resolve quote issues and queries.
  • Contribution to efficiency and innovation strategies
  • Liaise with TPS team to find solutions to process improvement suggestions

KEY EXPERIENCE & SKILLS:

  • Attention to detail is imperative
  • Problem solving, solutions focused
  • Good analytical skills, ability to identify best practices
  • Good numeracy skills
  • Excellent communication skills with a strong service ethic
  • Organised and can manage your own workload
  • A strong customer focus, with a first-time resolution approach
Responsibilities

WHAT YOU’LL BE DOING:

  • To respond to day-to-day enquiries and to ensure that tasks are prioritised and completed within agreed SLA’s.
  • To carry out quotes to support team workload and ensure they are accurate and delivered within the agreed SLA’s.
  • Be prepared to take ownership of processes, actions & queries, and be prepared to investigate and resolve queries or escalate them accordingly
  • To build and maintain excellent working relationships with clients, colleagues and internal stakeholders.
  • To ensure documentation and files are maintained to satisfy audit requirements.
  • Display our Toyota Way Competencies at all times.
  • Be responsible for own development, requesting coaching and training as appropriate.
  • Full understanding of all SLAs and client requirements through following policies and procedures and adhering to them.
  • Adhere to our quality guidelines, be receptive and respond positively to feedback and actively participate in coaching.
  • Fully understand our customer satisfaction measures (Net Promoter Score and Customer Satisfaction Index) and be mindful of this in every customer transaction.

HOW YOU COULD STRETCH THIS ROLE:

  • Handling of Escalations of complaints and query resolution, including the recommendation of corrective actions and implementation of preventative measures.
  • Proactively identify and resolve operational issues and develop / maintain process flows and work instructions for activities to improve efficiency, enhance service, minimise errors and reduce costs.
Loading...