R&D Customer Support/NPI expert at Nokia

, , India -

Full Time

Start Date

Immediate

Expiry Date

30 May, 26

Salary

0.0

Posted On

01 Mar, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

EPC, 5G Core, Customer Support, NPI, Technical Analysis, Cross-functional Collaboration, Cloud-Native Environments, Escalation Leadership, Product Quality Improvement, AI, Packet Core, Software Development, Software Testing, Cloud-Native Network Functions, Virtualized Network Functions, Kubernetes

Industry

Telecommunications

Description

An R&D Customer Support and NPI expert in EPC and 5G Core, skilled at resolving complex customer issues through deep technical analysis and cross-functional collaboration. Plays a key role in NPI programs, guiding customers from concept to deployment in cloud-native environments. Trusted to lead escalations, improve product quality, and leverage AI for efficient, scalable Packet Core solutions. Advancing connectivity to secure a brighter world. Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world. Learn more about life at Nokia [https://www.nokia.com/careers/life-at-nokia/]. Our recruitment process We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect. If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity. The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia [https://www.nokia.com/careers/#recruitment-process]. Some of our benefits: * Flexible and hybrid working schemes * A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility) * Life insurance to all employees to provide peace of mind and financial security * Well-being programs to support your mental and physical health * Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs) * Employee Growth Solutions to support your personalized career & skills development * Diverse pool of Coaches & Mentors to whom you have easy access * A learning environment which promotes personal growth and professional development - for your role and beyond Learn about additional benefits in specific countries [https://www.nokia.com/about-us/careers/our-locations/].

Responsibilities

This role involves resolving complex customer issues in EPC and 5G Core through deep technical analysis and cross-functional collaboration, while playing a key role in NPI programs from concept to deployment in cloud-native environments. The expert will lead escalations, focus on improving product quality, and leverage AI for scalable Packet Core solutions.