YOUR MISSION

We’re seeking an experienced Service Engineer (m/f/d) in Ulm, who will serve as the technical point of contact for supporting Field Service Engineers with complex troubleshooting, technical issue resolution, and product expertise. This role is based in our Ulm office and involves working closely with the R&D team to enhance product reliability, develop training programs, and refine service processes. Main responsibilities:Technical Service & Support:

• Troubleshoot technical problems in software, fluidics, mechanical and electrical components
• Provide expert-level technical support to Field Service Engineers, assisting with complex troubleshooting, diagnosis, and resolution of technical issues.
• Perform in-house service on our polarizers
• Analyze technical errors and develop solutions to enhance product reliability.
• Analyze recurring technical issues, identify root causes, and develop effective solutions to enhance service efficiency, product reliability, and long-term performance.

Service Process Development & Training:

• Assist in creating and maintaining technical documentation, troubleshooting guides, and manuals.
• Conduct training programs for new and existing Field Service Engineers, ensuring up-to-date product knowledge and technical proficiency.
• Provide training on new product features, software updates, and maintenance best practices.

Cross-functional Collaboration:

• Collaborate with the R&D team to perform in-house equipment upgrades, configurations, and testing according to company standards.
• Provide feedback from service cases, supporting product development and continuous improvement initiatives.
• Test and evaluate new product features. and develop service protocols for upgrading deployed polarizers.

Quality Assurance & Inventory Management:

• Monitor and analyze recurring technical issues to recommend improvements in product design and service strategies.
• Support inventory management of spare parts, ensuring availability for efficient service operations.

ABOUT US

NVision is a quantum biotech startup based in Ulm, Germany, with Tier 1 investors from the USA and Europe. We are just leaving stealth mode, moving from local R&D to global commercialization and expansion.
We are developing a technology that will enable MRI-based imaging of real-time metabolism in the body, with tremendous potential for research and applications in oncology, cardiology, neurology and more. Our company brings together expertise in physics, chemistry, engineering and medicine, and we are collaborating with scientists and clinicians from top medical and research centers such as Memorial Sloan Kettering in New York, MD Anderson in Texas, Technical University of Munich, Cambridge University in the UK and more.
NVision is developing fast, robust and easy-to-use hyperpolarization technology for preclinical and clinical research in our Polaris product line. Those devices are placed close to an MRI scanner in a clinical environment or a research lab to produce hyperpolarized contrast agents on demand. The hyperpolarized solution is prepared in a fast, fully-automated, multi-step process including chemical reactions, polarization transfer and several purification steps. We develop our commercial products in close collaboration with a product development partner, while the process development as well as the design of test setups and prototypes is done in-house.
We offer a dynamic international working environment, with immense room for growth, that encourages personal initiative and open communication.

• Troubleshoot technical problems in software, fluidics, mechanical and electrical components
• Provide expert-level technical support to Field Service Engineers, assisting with complex troubleshooting, diagnosis, and resolution of technical issues.
• Perform in-house service on our polarizers
• Analyze technical errors and develop solutions to enhance product reliability.
• Analyze recurring technical issues, identify root causes, and develop effective solutions to enhance service efficiency, product reliability, and long-term performance