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R&D Support Team Lead at AT&T Israel

Vantaa, Uusimaa, Finland -

Full Time

Start Date

Immediate

Expiry Date

28 Feb, 26

Salary

0.0

Posted On

30 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, R&D Support, Mission Critical Systems, Change Management, Release Management, Delivery Capabilities, Offshore Management, Monitoring Tools, Analytics, Problem Solving, Customer Commitment, Organization, Team Player

Industry

Software Development

Description

AT&T Israel R&D Center, with its 600+ employees, is the largest outside of the US, yet has the heart of a start-up. The products you’ll be working on here will influence the daily lives of millions of users in the US. We are looking for a strong leader to ensure full support of our products and happy satisfied customers. You will be using BI to find anomalies and work closely with the R&D teams to resolve them. You will be part of a global support teams (Israel and US based) and will work intimately close with R&D teams in a dynamic work environment. Requirements Proven practical experience leading an R&D support team/group responsible for Mission Critical systems- at least 4 years Managing day-to-day proactive support and critical events in a production environment Change management and release management responsibilities Strong delivery capabilities while ensuring solutions meet business objectives Experience working with offshore employees Practical experience with a well-known monitoring and analytics tool Excellent analytical and problem-solving skills with a strong sense of customer commitment Highly organized with the ability to lead internal processes Team player We are hiring for various positions within the company, with some roles offered through outsourcing. Join us and enjoy a dynamic and flexible work environment.

Responsibilities

The R&D Support Team Lead will ensure full support of products and customer satisfaction. This role involves using BI to identify anomalies and collaborating closely with R&D teams in a dynamic environment.