R&D Veeva CoE Support Analyst at Takeda Pharmaceutical Company Limited USA

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

06 Jun, 26

Salary

0.0

Posted On

08 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Veeva Clinical Data, CDMS Application Support, Incident Management, Service Request Management, Configuration, Veeva RIM, Application Migration, Object Lifecycles, Permission Sets, Sharing Rules, IQ Scripts, Veeva PromoMats, Vault Configuration, Document Lifecycle, Workflows, JIRA

Industry

Pharmaceutical Manufacturing

Description

By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge. Job Description R&D Veeva CoE Support Analyst The Future Begins Here At Takeda, we are leading digital evolution and global transformation. By building innovative solutions and future-ready capabilities, we are meeting the need of patients, our people, and the planet. Bengaluru, the city, which is India’s epicenter of Innovation, has been selected to be home to Takeda’s recently launched Innovation Capability Center. We invite you to join our digital transformation journey. In this role, you will have the opportunity to boost your skills and become the heart of an innovative engine that is contributing to global impact and improvement. At Takeda’s ICC we Unite in Diversity Takeda is committed to creating an inclusive and collaborative workplace, where individuals are recognized for their backgrounds and abilities they bring to our company. We are continuously improving our collaborators journey in Takeda, and we welcome applications from all qualified candidates. Here, you will feel welcomed, respected, and valued as an important contributor to our diverse team. Roles / Responsibilities: Veeva Clinical Data Oversaw support team operations, guiding team and assisting in resolving ticket-related queries and issues Serving as Support SME for the CDMS application, handling escalations, complex support requests and connecting with end users to resolve the issues and guiding them. Managed incidents and service requests with a primary focus on configuration-related issues Prepared and presented weekly operational and performance reports for the CDMS application Monitored application jobs and connectors to ensure smooth system integrations and stability Created and maintained knowledge base articles; monitored and addressed discrepancies across the application and ServiceNow Supported service requests and change requests to ensure seamless application functionality Analyzed application and support data to identify trends, gaps, and improvement opportunities. Veeva RIM Worked on migrating the Harmony application to the Mediva RIM application, where I integrated its functionalities and configured the necessary changes in Mediva RIM. Worked on configuring layout rules, creating new object fields, and modifying object lifecycles. Additionally, I developed new object lifecycles, provided permission sets, and configured sharing rules for foundational data objects. Worked and successfully executed on IQ scripts for RIM. Veeva PromoMats Have good understanding of Vault Configuration that includes Document Lifecycle, Document Types, Document Fields, Workflows, Object, Object Lifecycle, Object Workflows, Permission Sets/Security Profile, User Management. Worked on more than 2000 service requests and multiple incidents in PromoMats application. Worked on change requests in JIRA, creating technical assessment and performed PDA activities for PromoMats application. Provided knowledge transfer on PromoMats functionality and process. Loaded bulk document changes through loader. Successfully deployed monthly release change requests for PromoMats application. What Takeda Can Offer You Takeda is certified as a Top Employer, not only in India, but also globally. No investment we make pays greater dividends than taking good care of our people. At Takeda, you take the lead on building and shaping your own career. Joining the ICC in Bangalore will give you access to high-end technology, continuous training and a diverse and inclusive network of colleagues who will support your career growth. Benefits It is our priority to provide competitive compensation and a benefit package that bridges your personal life with your professional career. Amongst our benefits are: Competitive Salary + Performance Annual Bonus Flexible work environment, including hybrid working Comprehensive Healthcare Insurance Plans for self, spouse, and children Group Term Life Insurance and Group Accident Insurance programs Health & Wellness programs Employee Assistance Program 3 days of leave every year for Voluntary Service in additional to Humanitarian Leaves Broad Variety of learning platforms Diversity, Equity, and Inclusion Programs Reimbursements – Home Internet & Mobile Phone Employee Referral Program Leaves – Paternity Leave (4 Weeks) , Maternity Leave (up to 26 weeks), Bereavement Leave (5 days) About ICC in Takeda Takeda is leading a digital revolution. We’re not just transforming our company; we’re improving the lives of millions of patients who rely on our medicines every day. As an organization, we are committed to our cloud-driven business transformation and believe the ICCs are the catalysts of change for our global organization. Locations IND - Bengaluru Worker Type Employee Worker Sub-Type Regular Time Type Full time Takeda is an industry-leading, global pharmaceutical company with an unwavering dedication to putting patients at the center of everything we do. We live our values of Takeda-ism – Integrity, Fairness, Honesty, and Perseverance – and are united by our mission to strive towards Better Health and a Brighter Future for people worldwide through leading innovation in medicine. Here, everyone matters and you will be a vital contributor to our inspiring, bold mission. At Takeda, you will make an impact on people’s lives – including your own. Takeda is an equal opportunity employer. For applicants of U.S and Puerto Rico positions: Click here to learn about our commitment to Equal Employment Opportunity (EEO). If you are limited in the ability to use our job application tool, or otherwise require a reasonable accommodation for a disability please click here.

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Responsibilities

The role involves overseeing support team operations for Veeva Clinical Data Management System (CDMS), acting as a Subject Matter Expert (SME) for escalations, and managing configuration-related incidents and service requests. Responsibilities also include working on Veeva RIM application migration and configuration, and handling various change requests and support tasks within the Veeva PromoMats application.