R2P End to End Support Specialist at Kenvue

Parañaque, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

07 Jan, 26

Salary

0.0

Posted On

09 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Problem Solving, Communication, Procurement, Finance, Accounts Payable, Organizational Skills, Multitasking, Time Management, Self-Service, Digital Tools, Case Management, Empathy, Flexibility, Teamwork, Adaptability

Industry

Personal Care Product Manufacturing

Description

Kenvue is currently recruiting for a: R2P End to End Support Specialist What we do At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent. Who We Are Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated. We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here. Role reports to: Global R2P End-to-End Support Manager Location: Asia Pacific, Philippines, National Capital, Paranaque Work Location: Hybrid What you will do We are seeking a detail-oriented and customer-focused professional to join our team as a Requisition-to-Pay End-to-end Support Specialist / Analyst. This role combines financial processing responsibilities with customer service support, ensuring timely responses to cases and assisting business requesters and suppliers with inquiries. The ideal candidate will have strong organizational skills, a high level of accuracy, and excellent communication abilities. Key Responsibilities: Procure-to- Pay & Accounts Payable Duties: Effectively diagnose and troubleshoot issues with invoices and payments, identify the root cause of the issues, and provide appropriate solutions. Escalate complex problems to higher-level support teams when necessary, ensuring timely resolution. Check and understand the status of purchase requisitions and be able to communicate to owners where it is in the PR/PO creation process. Review and understand purchase orders contents and its connection to invoices. Apply strong problem-solving skills to analyze complex customer issues, evaluate available resources, and propose creative solutions to meet employee needs, in accordance with standard operating procedures. Review and verify invoices, ensuring they were accurately processed and paid. Reconcile accounts payable transactions and resolve discrepancies. Assist in the maintenance of supplier records. Support internal teams with financial documentation requests. Contact Center Support Duties: Provide outstanding customer service by responding to employee inquiries promptly, professionally, and accurately through phone calls, emails, and chat. Assist and encourage users/employees to make effective use of self-service options, systems, products, and services to drive rapid resolution and empower customers. Educate and inform employees of the full range of services available to them, promoting self-service as an efficient and convenient way to meet their needs. Communicate with customers in a clear, concise, and empathetic manner, adapting your communication style to meet the needs and preferences of each employee. Demonstrate proficiency in utilizing digital tools, platforms, and systems to deliver exceptional customer service and navigate various online resources effectively. Utilize case management systems and telephony tools to access customer information, log interactions, and efficiently address inquiries. Handle inbound customer calls, emails, and chats professionally. Reach out to customers via and outbound. What We Are Looking For Required Qualifications: 2+ years of experience in Procurement, Finance and Shared Services or equivalent experience. A genuine passion for providing exceptional customer service and unwavering commitment to customer satisfaction. Proven ability to analyze problems, think critically, and propose effective solutions while maintaining composure in high-pressure situations. Exceptional written and verbal communication skills, exhibiting professionalism in internal and external communications. Possesses an excellent telephone manner and effectively communicates with clarity, conciseness, and professionalism. Demonstrated ability to multitask, efficiently handle multiple tasks simultaneously, and manage time effectively in a fast-paced environment. Flexibility to adapt to changing support requirements and willingness to acquire new skills and knowledge. Thrives in a fast-paced, self-directed team-based environment, delivering results with efficiency and accuracy. Willingness to work in a shift-based schedule, including evenings, weekends, and holidays, to ensure comprehensive coverage in a 24/5 contact center environment. Preferred Qualifications: Experience in a shared services organization (e.g. Finance, Procurement, or Accounts Payable resolutions) Understanding of shared service and contact center operations Experience with service center technologies and processes If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation. At Kenvue, we foster a culture of belonging. In 2024, Kenvue was selected as one of Seramount’s 100 Best Companies for working parents and caregivers, recognizing our ongoing commitment to providing inclusive benefits for Kenvuers and families. Our community attracts curious and collaborative team members motivated by always striving to improve. Our team offers you plenty of opportunities to deepen your existing expertise and build on new skills by broadening your exposure outside of your own category. By working across the business, we harness the power of data and technology in new ways to better understand human insights and drive better health outcomes.

Responsibilities

The R2P End-to-End Support Specialist will diagnose and troubleshoot issues related to invoices and payments while providing customer service support. This role involves assisting business requesters and suppliers with inquiries and ensuring timely responses to cases.