Racked East Austin Studio Lead at FL Studios LLC

Austin, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Jul, 26

Salary

20.0

Posted On

18 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operational Leadership, Team Coaching, Member Engagement, Retail Operations, Inventory Control, Merchandising, Mindbody, ClubReady, Customer Service, Event Coordination, Grassroots Marketing, Conflict Resolution, Staff Scheduling, Hospitality, Communication Skills, Problem-solving

Industry

Wellness and Fitness Services

Description

Description Reports to: Studio District Manager Job Type: Part Time (28 hours per week) Compensation: $20 per hour Role Overview As a Studio Lead Associate, you will serve as the on-the-floor leader ensuring smooth studio operations, exceptional member experiences, and alignment with brand standards. You’ll act as a bridge between the leadership team and studio associates; balancing hands-on operational responsibilities with team coaching, member engagement, and community presence. This role is ideal for someone who thrives in both detail-oriented systems management and hospitality-driven leadership. Key Responsibilities Operational Leadership Act as Manager-on-Duty in the absence of the Studio Coordinator or District Manager. Oversee daily studio operations including cleanliness, safety, supply management, and shift delegation. Manage retail operations: inventory control, restocking, merchandising, and product knowledge. Maintain accuracy in studio systems (Mindbody, ClubReady, or equivalent), including contracts, payments, and client accounts. Support scheduling and timekeeping accuracy; communicate staffing needs to leadership. Ensure compliance with operational checklists, facilities upkeep, and brand presentation standards. Member Experience & Retention Serve as a leader on the floor—greeting members, resolving concerns, and ensuring hospitality standards are met. Support retention initiatives through follow-ups, community engagement, and milestone celebrations. Proactively troubleshoot and resolve guest issues with empathy and professionalism. Champion a positive, inclusive, and welcoming studio culture. Community, Events & Brand Presence Partner with leadership on grassroots marketing initiatives to drive local awareness. Coordinate studio-level events (challenges, activations, partnerships) that deepen member connections. Represent the studio in community engagements and external brand activations. Team Leadership & Culture Train and onboard new Studio Associates; provide in-the-moment coaching and delegation. Act as an example of professionalism, accountability, and member-first service for the associate team. Foster a collaborative, fun, and high-performance environment that supports both staff and members. Communicate regularly with leadership to align on operational and cultural goals. Requirements Requirements & Qualifications 1–3 years in fitness, hospitality, retail, or customer service (leadership experience preferred). Strong organizational and communication skills; ability to balance ops and member engagement. Proficient in studio software (Mindbody, ClubReady, or equivalent), POS systems, and digital communication platforms. Flexible availability, including early mornings, evenings, weekends, and holidays. Able to stand for long periods and lift up to 45 lbs. High energy, problem-solving mindset, and passion for wellness and inclusive community building.

Responsibilities

The Studio Lead serves as the on-the-floor leader responsible for daily studio operations, including retail management, facility maintenance, and system accuracy. They also focus on member retention, community engagement, and coaching the associate team to maintain brand standards.