Racked Studio Associate at FL Studios LLC

Austin, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Jun, 26

Salary

15.0

Posted On

04 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Hospitality, Community Building, Operations Management, Brand Ambassadorship, Interpersonal Skills, Problem Solving, Scheduling Software, Point of Sale Systems, Time Management, Attention To Detail, Communication, Empathy, Reliability, Punctuality, Adaptability

Industry

Wellness and Fitness Services

Description

Description As a Studio Experience Associate, you are the heartbeat of the studio. You set the tone for every member and guest interaction; from the warm welcome at check-in, to ensuring the studio is clean, safe, and ready for every class. This is a service-first, community-driven role that blends operations, hospitality, and brand energy. You’ll thrive here if you’re passionate about wellness, love connecting with people, and can balance detail-oriented tasks with genuine human connection. Key Responsibilities Member & Guest Experience Greet members, first-time visitors, and guests with warmth, professionalism, and brand pride. Provide onboarding support for new visitors, including studio tours, class preparation, and account setup. Proactively engage with members before and after classes to foster community and elevate the member experience. Assist with locker support, retail inquiries, and account troubleshooting. Studio Operations Manage check-ins, bookings, payments, and waitlist procedures across studio platforms (Mindbody, ClubReady, or equivalent). Support daily operations, including opening and closing the studio, laundry, restocking supplies, and light cleaning. Partner with instructors and team members to ensure smooth class turnover and excellent in-class experience. Maintain a safe, clean, and branded environment across all spaces (studios, restrooms, locker areas). Brand Ambassadorship & Events Uphold studio aesthetic and energy to align with brand presentation standards. Represent the studio in the local community, supporting grassroots marketing, wellness fairs, and studio-hosted events. Contribute to cultivating an inclusive and accessible community that celebrates diversity and encourages all voices. Requirements 1+ year of customer service, hospitality, or fitness studio experience (preferred). Passion for fitness, wellness, and building inclusive communities. Excellent communication and interpersonal skills; ability to empathize and problem-solve in real time. Tech-savvy: comfortable using tablets, POS systems, and scheduling software (training provided). Highly reliable, punctual, and detail-oriented; thrives in fast-paced environments. Flexible availability, including early mornings, evenings, weekends, and holidays. Physical Requirements Able to stand for long periods of time and move around the studio. Comfortable lifting up to 45 pounds and performing light cleaning/restocking. Willing to assist with minor studio/equipment setup. Able to work in an energetic environment with music and frequent class transitions.

Responsibilities

The Studio Experience Associate is responsible for setting the tone for member and guest interactions by providing warm welcomes, onboarding support, and fostering community engagement before and after classes. This role also includes managing daily studio operations such as check-ins, payments, opening/closing procedures, and maintaining a clean, safe, and branded environment.