Zachary Piper Solutions is seeking a Radio Systems Technician in Timonium, MD

QUALIFICATIONS FOR THE RADIO SYSTEMS TECHNICIAN INCLUDE:

• Minimum 4 years of technical service and installation experience.
• Proven track record of successfully executing and overseeing all phases of technical installation, service, maintenance, and programming.
• Expert ability to diagnose, troubleshoot, repair, and maintain the operation of complex radio systems/communications centers and other wireless systems/equipment. (Two-Way Radios, Land Mobile Radios, P25 Trunking Systems, MOTOTRBO, etc.)

• Installing, programming , and maintaining complex communication equipment to get customers up and running. (Two-Way Radios, Land Mobile Radios, P25 Trunking Systems, MOTOTRBO, etc.)
• Fixing the system if things go wrong and bringing communications back online to public safety, hospitals, and other mission-critical customers.
• Designing and upgrading customer systems to the latest technologies and solutions.
• Supporting and executing customer Functional Acceptance Test Plans (FATP), performing/documenting results of site surveys and assessments per defined customer requirements in pre-sales delivery and post-installation.
• Focusing on system optimization and complex troubleshooting, and mentors/training team on new technologies and equipment.
• Partnering with customers and sales teams to prepare quotes, bids, and schedules for completing installation/repair tasks.
• Assisting and collaborating well with team, Service Manager, and customer.
• Demonstrating a willingness to learn and be mentored on a new technology in communications and equipment.
• Completing assigned tickets properly and on time.
• Making minor modifications to electronic circuitry per customer request and/or deploying factory software/firmware updates.
• Building and maintaining positive customer relationships and driving service business growth and profitability as a main customer interface.
• Leading continuous improvement efforts and effectively managing change.
• Serving in an on-call rotation and providing 27/7 technical support.