RADIOLOGY ADMINISTRATOR - FLEXIBANK

One Ashford Hospital in Kent is looking for an experienced radiology administrator to join our friendly Diagnostic Imaging team.

QUALIFICATIONS

• Minimum GCSE education or equivalent

EXPERIENCE

• Proven ability to work effectively in a team environment and independently as required.
• 2 years relevant experience within an administrative or customer service role

SKILLS

• Demonstrable customer service skills and awareness
• Excellent telephone manner
• Good interpersonal skills
• To be able to work under pressure and meet tight deadlines
• Flexible attitude and approach to the role
• Sound computer skills
• Organisational skills
• Ability to work as a team member
• Excellent written and verbal communication skills
• Flexibility and adaptability to meet the changing needs of the business

Reporting to the Diagnostic Imaging Manager, as a radiology administrator you will provide a professional reception and appointments system for all modalities in the Radiology Department, including:

• Being the first point of contact in person at the radiology reception desk and on the telephone for patients, hospital personnel, medical staff and consultants.
• Working as part of a highly trained and experienced team, exercising initiative and prioritising workloads whilst following departmental policies and procedures.
• Greet patients in a welcoming friendly manner, book patients into the department, confirming records of the patient details are accurate and up to date ensuring amendments are made on Compucare where necessary in real time. Perform a credit card swipe when required.
• Open/distribute and monitor emails identifying urgent referrals.
• Interpret request information to ascertain examination request and scan. Allocate and book patient requests/appointments on to the Compucare system with appropriate radiologist and/or in appropriate timeslot, ensuring patient details are correct.
• Liaise with Radiographers / Radiologists regarding vetting / protocolling requests within a timely manner and discuss concerns regarding duplicate requests.
• Book appointments in person, via telephone and post. Ensure the correct appointment letter processed indicating correct examination prep.