Raffles Ambassador at Accor

Doha, , Qatar -

Full Time

Start Date

Immediate

Expiry Date

26 Apr, 26

Salary

0.0

Posted On

26 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest-Centric Approach, Communication Skills, Teamwork, Professionalism, Hospitality, Problem Solving, Attention to Detail, Service Philosophy, Luxury Hospitality, Customer Service, Calm Under Pressure, Proactive Assistance, Information Provision, Lobby Management, VIP Support, Training Participation

Industry

Hospitality

Description

Company Description #BeLimitless We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS Job Description The Raffles Ambassador is responsible for creating a warm, elegant, and memorable first and last impression for all guests visiting Raffles Doha. This role supports guests throughout their arrival and departure journey, ensuring a seamless, personalized, and refined experience that reflects the heritage and values of the Raffles brand. As a key brand representative, the Raffles Ambassador demonstrates a guest-centric approach, a pleasant and approachable demeanor, and a strong sense of teamwork and responsibility. Key Responsibilities Welcome all guests with warmth, professionalism, and genuine hospitality upon arrival and departure Assist in managing guest flow at hotel entrances, lobby, and public areas to ensure a smooth and refined experience Provide accurate information about hotel facilities, services, dining outlets, and local attractions Anticipate guest needs and proactively offer assistance in line with Raffles service philosophy Coordinate closely with Front Office, Concierge, Bell Services, and other departments to ensure seamless guest experiences Handle guest inquiries and minor concerns efficiently, escalating matters when necessary Maintain an immaculate lobby presence, upholding brand standards at all times Support VIP arrivals, special occasions, and high-profile guests with discretion and attention to detail Actively participate in pre-opening preparations, training, simulations, and service culture building Uphold all hotel policies, grooming standards, and health & safety procedures Qualifications Previous experience in luxury hospitality, guest services, or customer-facing roles Strong communication skills in English; additional languages are an advantage Passion for delivering exceptional service and creating memorable guest experiences Ability to remain calm, polished, and professional in a fast-paced environment Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

The Raffles Ambassador is responsible for creating a warm and memorable first and last impression for guests, ensuring a seamless and personalized experience. This includes managing guest flow, providing information, anticipating needs, and supporting VIP guests.