Raffles Service Agent (Reservations) at Accor

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

29 Dec, 25

Salary

0.0

Posted On

30 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Interpersonal Skills, Service Orientation, Attention to Detail, Team Contribution, Multicultural Awareness, Self-Motivation, Flexibility, Initiative, Creativity

Industry

Hospitality

Description

Company Description Raffles Hotel Singapore is one of the few remaining great 19th century hotels in the world, perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design. Its distinctive architecture, legendary heritage and iconic service continue to enthrall visitors where suites, social spaces, award-winning restaurants and bars are presented for discerning travellers. No visit to Singapore is complete without a stay here, where the grand historic hotel exudes old-world grandeur infused with the unique charm of the city state. Job Description The Raffles Service Agent delivers friendly and professional service that meets guest’s reservation experience expectations prior to their arrival. Primary Responsibilities Delivers Friendly and Professional Service Ensures smooth operation of Raffles Service department by attending to incoming calls, fax and emails that are pertaining to room reservation. Obtains all the necessary information to complete a room reservation in the Opera system, i.e. stay dates, flight details, rates, special requests and reservation notes. Completes the reservation process by combining all reservation details (including any Food and Beverage or Spa arrangements) and sending a confirmation to the guest. Focuses on Guest Experience Supports guest’s decision to proceed with the reservation by providing accurate information on the price, room type, availability and the amenities. Is well versed with the preference of the regular guests and provide them with the consistent service anticipating their needs in advance. Involvement in Wider Job Function Actions/Relationships Supports the Raffles Service colleagues to achieve upsell goals in various revenue streams. Coordinates with other departments (Front Office, Concierge, Food and Beverage, Raffles Spa, Housekeeping and Butler) on the guest’s needs and requirements. Works closely with Revenue department to be aware of the occupancy of the hotel (i.e. sold out dates, blackout dates and the need periods). Advises Raffles Service Manager of any deviations in rate applications or reservations arrangement. Maintains an accurate and updated filing system of all correspondence. Is familiar with hotel’s credit policies and handles billing instructions correctly. Performs clerical and administrative duties. Adheres to Raffles Hotel Singapore and Room Reservations department standard operating procedures, guidelines and grooming standards. Supports hotel's CSR and sustainability efforts. Ensures service standards and individual performance are aligned with Accor Hotels Values. Qualifications Candidate Profile Knowledge and Experience Minimum tertiary education or equivalent. Knowledge of and experience of relevant software applications – spreadsheets, word processing and database management. Minimum 1 year of relevant experience in the hotel industry. Required to work on weekends, public holidays and rotating shift. Competencies Strong interpersonal skills with ability to communicate with all levels of colleagues. Service-oriented with an eye for details. Ability to work effectively and contribute to the team. Multicultural awareness and ability to work with people from diverse cultures. Self-motivated and energetic. Flexible. Displays initiative and creativity. Additional Information Benefits of Joining Raffles Hotel Singapore 5-day Work Week. Duty Meals are provided. Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels. Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education. Medical and Wellness Benefit. Comprehensive Insurance Coverage. Local/Overseas Career Development & Growth Opportunities. Holistic Learning and Development Opportunities.

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Responsibilities

The Raffles Service Agent delivers friendly and professional service that meets guest’s reservation experience expectations prior to their arrival. They ensure smooth operation of the Raffles Service department by managing incoming calls, faxes, and emails related to room reservations.