Raffles Service Executive – Groups & Reservations at Accor

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

12 Jan, 26

Salary

0.0

Posted On

14 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Knowledge of Opera, Knowledge of CRS, Knowledge of GDS, Microsoft Office, Project Management, Event Management, Communication Skills, Organizational Skills, Service Orientation, Multicultural Awareness, Problem Solving, Initiative, Creativity, Strategic Thinking, Attention to Detail, Time Management

Industry

Hospitality

Description

Company Description Raffles Hotel Singapore is one of the few remaining great 19th century hotels in the world, perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design. Its distinctive architecture, legendary heritage and iconic service continue to enthrall visitors where suites, social spaces, award-winning restaurants and bars are presented for discerning travellers. No visit to Singapore is complete without a stay here, where the grand historic hotel exudes old-world grandeur infused with the unique charm of the city state. Job Description The key responsibilities of a Raffles Service Executive – Groups & Reservations are the coordination and management of all rooms and logistics requirements for all Corporate, Leisure and VIP group bookings. Primary Responsibilities Manages Group Operations The key responsibilities the coordination and management of all rooms and logistics requirements for all Corporate, Leisure and VIP group bookings. Ensures that the rooms are blocked as per contracted for all Corporate, Leisure, Government Delegations and High-Profile Group event bookings Point of contact for external event organizer to manage and execute all logistics requirements prior to arrival Facilitates daily communication between Sales, Revenue, Food and Beverage, Banquet Operations and Front Office colleagues regarding inventory and room assignment requirements Follow up closely on sales leads and enquiries so as to prevent any hogging of rooms To support room revenue strategies by ensuring the accuracy and integrity of group blocks in system To ensure all dining reservations associated to the Group is made. To ensure all preferences for the group are captured accurately, in particular – arrival and departure times, dietary preferences, flight details and group itinerary. To ensure billing instructions are updated according to the contract from Sales and to ensure clear communication on any changes. To explore potential avenues for seamless Group bookings system To support Revenue in Rooms and Food and Beverage daily reporting and promotional campaigns Performs any other duties and responsibilities that may be assigned. Manages Reservations Operations Support daily reservations operations, including handling consortia and Special Account bookings when required. Ensure all reservation details are accurately updated in Opera, maintaining consistency with hotel standards. Assist in optimizing room utilization and rate management through accurate reservation handling. Qualifications Candidate Profile Knowledge and Experience Knowledge of Opera and CRS, and GDS is an asset Strong knowledge of Microsoft Office (Excel, PowerPoint, Words) is required Project and Event management skills Competencies Excellent communication and organizational skills Service oriented with an eye for details Multicultural awareness and ability to work with people from diverse cultures Self-starter, Self-motivated and energetic Flexible and react quickly to different situations Displays initiative and creativity in problem solving Coordinate and communicate with different stakeholders on the details of the group effectively Highly organized with the ability to manage multiple projects under time constraint Strategic thinking with a proven ability to mobilize theory into action Sense of urgency Additional Information Benefits of Joining Raffles Hotel Singapore 5-day Work Week. Duty Meals are provided. Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels. Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education. Medical and Wellness Benefit. Comprehensive Insurance Coverage. Local/Overseas Career Development & Growth Opportunities. Holistic Learning and Development Opportunities.

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

The Raffles Service Executive – Groups & Reservations is responsible for coordinating and managing all rooms and logistics for Corporate, Leisure, and VIP group bookings. This includes ensuring accurate room assignments, facilitating communication among departments, and supporting revenue strategies.