Ramp Services Manager at Swissport International AG

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

19 Jul, 26

Salary

0.0

Posted On

20 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operational management, Safety management, Team leadership, Workforce planning, Relationship building, Performance management, Regulatory compliance, Ground handling, Aircraft loading, Communication skills, Administrative skills, Time management, Conflict resolution, Coaching, Talent development

Industry

Airlines and Aviation

Description

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.” We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe. Job Summary As a Ramp Services Manager, your main objective is to lead a large team (250+), including Supervisors and Trainers, across multiple clients at the Airport. In this high-visibility role, you will manage day-to-day ramp operations, inspire high performance, and cultivate customer relationships while contributing to business profitability. You will be the key leader of safety, applying the Swissport safety management system to ensure the well-being of your team and customer operations. This pivotal role is part of the leadership team, reporting to the General Manager Airport Services. Your activites Provide OH&S oversight and guidance, fostering a positive safety culture that includes strong safety reporting and Just Culture, aiming for a generative safety culture Ensure compliance with company and client procedures and regulations Lead optimal operational efficiency through effective planning and management of manpower (via rosters, training, leave, etc.), as well as other key cost areas and revenue capture and collection Ensure airports meet performance requirements and maintain operational integrity Monitor, manage, and report on airport performance, analyzing airport scorecards, proactively identifying operational weaknesses, and implementing corrective strategies Manage the safe and secure operation of all equipment, including associated costs for repair and maintenance Lead and coach the team effectively, fostering a positive culture and actively managing individual performance, including handling escalated staff grievances, complaints, and discipline Promote a culture that values equality, fairness, transparency, and zero tolerance for bullying, discrimination, and harassment Maintain effective communication and relationships with key client representatives and airport community stakeholders Your profile Technically confident in multi-client airport operations, ground handling, and aircraft loading activities Experience in leading a workforce, with competencies in employee coaching, talent development, disciplinary procedures, and inspiring front-line team members Leadership experience in a fast-paced, safety and compliance-focused service operation, managing the needs of multiple clients with divergent requirements Knowledge of training practices, including monitoring of training compliance for regulatory and skills-based training Capability to develop or proven relationship-building experience, able to form collaborative working relationships to achieve mutual outcomes High-level written and oral communication skills with verbal reasoning and interpersonal skills Strong administrative, time management, and organizational skills, capable of working with minimal direction, under pressure, and within strict timeframes, displaying initiative and motivation Knowledge of enterprise bargaining agreements and their application in the workplace Aptitude for workforce planning processes, including forecasting attrition, training, leave, and operational coverage What we offer Permanent Full-Time position. Competitive remuneration. On-site employee parking available. Opportunities for career advancement. Accrual of annual and personal leave. Comprehensive training and ongoing support provided. At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Visit our website at https://careers.swissport.com to learn more about Life at Swissport. Join Swissport today and be part of a team that connects the world of aviation! Only permanent residents of Australia or New Zealand, or those who have the right to work in Australia or New Zealand may apply.

Responsibilities

The Ramp Services Manager leads a large team to manage daily ramp operations, ensuring safety, operational efficiency, and high performance across multiple clients. They are responsible for maintaining compliance, managing equipment, and fostering positive relationships with stakeholders and staff.