Rams Ambassador (Gameday role) at Optalis

Inglewood, California, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Aug, 26

Salary

17.0

Posted On

11 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Problem Solving, Communication, Listening Skills, Ticketing Systems, Wayfinding, Conflict Resolution, Interpersonal Skills, Mobile Ticketing, Event Management

Industry

Description

Job Overview Rams Ambassadors will assist the Rams Guest Experience and Client Services departments in their efforts to provide world-class service and the premier stadium experience in sport and entertainment to all fans at SoFi Stadium. During all Rams home games and select off-season events, the Rams Ambassadors will assist in all areas of the fan experience related to customer service to facilitate fan activities and initiatives. This event-day, seasonal position will report directly to the Coordinator of Guest Experience. This role is expected to work every home game of the 2026 Season. Our 2026 Season Schedule will be released in mid-May and will be available at www.therams.com/schedule [http://www.therams.com/schedule]. Once the schedule is released, if you have any scheduling conflicts, it is crucial that they be discussed with the hiring manager during the interview process. Job Responsibilities: * Work every home game of the 2026 Rams season in its entirety and special events as requested by the Rams * Welcome every guest with a warm greeting and provide them with SoFi Stadium or applicable event information (directions, policies and procedures, event and activation information, etc.) * Proactively approach fans to help answer questions about the stadium and direct fans to key areas such as restrooms, private clubs, and concession stands * Become an expert on SoFi Stadium, including but not limited to wayfinding, seat products, clubs, lounges, and other fan activation zones * Assist guests with mobile ticketing questions, as well as provide education about the Rams app and Rams mobile website * At the end of each game or event, be a resource to guests as they exit the stadium or event. Provide a sincere farewell to all guests as they are leaving. * Work closely with SoFi Stadium and Rams internal staff and third-party vendors, including SoFi Stadium Guest Experience, Accessibility Services, CSC Stadium Management, Legends Hospitality, and Legends Retail, to resolve issues * Provide excellent customer service to internal and external customers to ensure positive interaction as it relates to the guest experience * Assist all teams within the Client Services department, including Member Services, Club Services, and Suite Services * Support Season Ticket Member activations and experiences on gamedays, assisting staff to ensure smooth execution and exceptional Member experiences * Perform other tasks to maintain a safe and enjoyable experience for our guests Key Requirements: * Minimum of 1 year of customer service experience * Work every home game of the 2026 Rams season in its entirety and special events as requested. Shifts typically begin five (5) hours before kickoff and end one (1) hour post-game. * Able to work flexible hours (including evenings, weekends, and holidays) * Ability to withstand a wide range of year-round weather conditions (heat, sun, rain, cold) * Ability to stand for entire four (4) to eight (8) hour shift; walk; reach with hands and arms, and occasionally lift a minimum of 40 pounds * Must have an active email address and phone number * Attend customer service and stadium training prior to the first game of the season * Excellent problem-solving and communication skills * Strong listening skills, including the ability to empathize with our guests and community members * Ensure concerns are addressed and communicated to management * Ability to communicate and follow through with all guest inquiries * Neat and clean professional appearance, which aligns with organizational standards * Experience with ticketing systems, Archtics/Ticketmaster, a plus * Fluent in English, Spanish a plus Work Environment: * Passion for working in the NFL, working in a diverse team environment, and interacting with fans * Maintain a positive outlook that demonstrates approachability and friendliness * Effective interpersonal skills while working in a fast-paced environment * Strong ability to work independently and in team settings * Standing for extended periods of time * Reliable Transportation * Punctual, reliable attendance with an understanding of non-standard schedules Pay Rate: $17.00/hr. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. #TWparttime

Responsibilities

Provide world-class customer service to fans at SoFi Stadium during Rams home games and special events. Assist guests with wayfinding, ticketing, and general inquiries to ensure a premier stadium experience.