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RAN Engineer- L1FM at Ericsson

Noida, Uttar Pradesh, India -

Full Time

Start Date

Immediate

Expiry Date

26 Feb, 26

Salary

0.0

Posted On

28 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fault Management, RAN Technologies, Problem-Solving, Communication, Customer Focused, Incident Resolution, SLA Management, Ticket Management, Operational Excellence, 2G, 3G, 4G, 5G, KPI Analysis, Team-Oriented Approach

Industry

Telecommunications

Description

Fault Monitoring & Resolution: Address Jeopardy Alerts and resolve faults within defined SLAs. Ticket Management: Perform triage, analysis, and escalation of faults, ensuring clear documentation and timely resolution. Primary Contact for Fault Issues: Handle all fault-related inquiries and escalate as necessary. Customer Support & SLA Management: Provide Level 1 support for customer complaints, manage incident resolution, and evaluate SLAs. Operational Excellence: Deliver high-quality service to internal and external customers while maintaining a proactive, team-oriented approach. You Will Bring Experience: 2-4 years in telecom fault management or ICT support. Technical Skills: Knowledge of RAN technologies (RNC, BSC, RBS, NR), fault management tools, and 2G-5G network KPIs. Problem-Solving: Ability to resolve issues quickly and escalate appropriately. Communication: Strong reporting and feedback skills, with the ability to adjust communication style based on the audience. Customer Focused: Experience in fault mitigation and collaborating with external partners (3PP).

Responsibilities

The RAN Engineer will address jeopardy alerts and resolve faults within defined SLAs while managing ticketing and documentation. They will serve as the primary contact for fault issues and provide Level 1 support for customer complaints.