Ranch Ambassador at C Lazy U Ranch

Granby, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Apr, 26

Salary

0.0

Posted On

30 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Organization Skills, Problem-Solving Skills, Attention to Detail, Multitasking, Hospitality, Confidentiality, Team Coordination, Time Management, Administrative Skills, Positive Attitude, Reliability, Punctuality, Microsoft Office, Guest Relations

Industry

Hospitality

Description

Description Working Environment: Outfitters Cabin, Ranch Property OBJECTIVE: The Member Ambassador tasked with delivering top-notch service to our esteemed guests. This role involves actively interacting with guests throughout their stay, starting from their pre-arrival experience. This position is responsible for guiding guests to fully explore and enjoy what the Ranch offers and being a readily available point of contact during their stay. The Ranch Ambassador oversees planning and coordinating all guest requests, activities, and experiences before their arrival. They will also offer billing and collaborate with the Guest Experience Manager and Concierge team to ensure all revenue is accounted for. The Ranch Ambassador will keep a confidential record of each guest’s preferences, such as likes, dislikes, birthdays, dietary needs, spa preferences, etc. Working directly with the CLU team, the Ranch Ambassador ensures that all guests receive personalized attention, and their needs are addressed promptly and efficiently. The role requires a high level of organization, attention to detail, and the ability to multitask effectively. Excellent communication skills are essential for building strong relationships with incoming guests, and maintaining confidentiality and discretion is paramount. C Lazy U Ranch is a leading, family-friendly vacation spot, and the Ranch Ambassador will understand the key success factors, including the importance of ensuring that all guests have a memorable ranch experience. ESSENTIAL DUTIES AND RESPONSIBILITIES: •Act according to the policies and procedures established in the CLU Handbook. •Maintain complete awareness of the CLU Ranch facilities, hours of operation, emergency procedures, and rules of conduct. •Always aware of ranch occupancy, guest count, dining options, and groups in house. •Familiarization of the CLU Ranch and all its offerings at all time frames of operation. •Ability to cross train in all Ranch operating departments to assist various departments as needed. •Cooperate and coordinate with all department directors, managers, and staff members to promote guest service and culture of the Ranch. •Ability to be prepared to respond immediately to on-ranch guests and be available as needed to assist the operation. •Ability to assist guests to their satisfaction and to be an effective problem solver. •Maintain guest integrity, ensure accurate, confidential logging of guest information when related to guest incidents, dissatisfactions, employee encounters, property conditions and abnormal circumstances. •Ranch Ambassador takes complete ownership of the guest pre-arrival experience and will become the single point of contact for pre-stay concierge services with support from the concierge team as needed. •Ranch Ambassador takes ownership of communication to Ranch guests via phone calls, email, SMS Text, and in person to ensure that guest itineraries are accurately scheduled defined on pre-stay time frames and itineraries are maintained throughout the guest on-ranch stay. •Ranch Ambassador will organize the activity schedule on the Book-4-Time system maximizing the use of Ranch activities and will balance it with guest requests. •Ranch Ambassador will promote the CLU Ranch experience. Effectively pre-selling spa services, transportation, 3rd party offerings, and any available off Ranch excursions. •Ranch Ambassador will be responsible for developing SOP for role and effectively updating SOP and any training material during the duration of employment. •Will participate in daily stand-ups, weekly operation meetings, and all other meetings as requested by direct supervisor. •Will be responsible for completing any additional projects assigned by supervisor. •Attending all Ranch required meetings and training. •Maintain high standards of personal appearance and grooming, which includes wearing a uniform shirt and cowboy hat. •Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. •Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary. •Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. •May require on-call hours. •Checks email regularly and responds to guests and fellow co-workers in a timely and professional manner. •All other Guest-related services as necessary. •Assist concierge services and appropriate ranch departments as necessary. NON-ESSENTIAL DUTIES AND RESPONSIBILITIES: PERFORMS ALL RELATED DUTIES AS ASSIGNED Requirements QUALIFICATION REQUIREMENTS: •Minimum 2 years administrative, customer service, or hospitality experience. •Ability to handle complaints and difficult customers politely and professionally, resolving issues quickly. •Ability to prepare reports, business correspondence, and procedure manuals. •Ability to effectively present information and respond to questions from managers, guests, Members, and the public. •Intermediate experience with Microsoft Windows and Microsoft365 Suite, including Outlook, Word, Excel. SharePoint, Microsoft Bookings, Book4Time Scheduling System, Tracks Phone System, Canva, Publisher, Oracle Opera Cloud, Symphony or other hotel PMS/POS systems is preferred but not required. Training on all systems will be provided. •Ability to calculate discounts, interest, commissions, proportions, and percentages. •Must have a valid Driver’s License and be insurable by the company’s auto insurance carrier. •Excellent Communication and Organizational Skills. The Ranch Ambassador must be able to communicate effectively with guests, colleagues, and management. They must be able to listen actively, speak clearly, and write concisely. •Outgoing and enthusiastic personality: The Ranch Ambassador should be friendly, approachable, and have a positive attitude. They must be able to make guests feel welcome and comfortable. •Strong work ethic: The Ranch Ambassador should be reliable, punctual, and dedicated. They go above and beyond to ensure that guests have an enjoyable stay. •Attention to detail: The Ranch Ambassador must be detail-oriented and able to manage multiple tasks simultaneously. They should be able to anticipate guest needs and provide personalized service. •Problem-solving skills: The Ranch Ambassador should be able to think critically and creatively to solve problems. They must handle unexpected situations calmly and efficiently. •Professionalism: The Ranch Ambassador must always maintain high ethical standards and professionalism. They should represent the Ranch and the brand with integrity and dedication both on and off duty. WORKING CONDITIONS & PHYSICAL REQUIREMENTS: •Employees are regularly required to talk and listen. •Employees must be able to tolerate extended periods of time on the computer and phone. •Frequently required to sit, stand, use hands, type, and handle, or make use of sense of touch. •The employee is required to walk on uneven terrain, reach with hands, climb, or balance, stoop, kneel, or crouch. •Must be able to frequently lift and move up to 25 pounds and occasionally to lift and or move up to 50 pounds. •Specific vision abilities required by this job include close vision and distance vision. This Job Description is an overview of the scope of responsibilities and is not intended to be an inclusive list of tasks and expectations. Employees are held accountable for all duties of this job. I further understand that this Job Description does not constitute a written or implied contract of employment and that the company reserves the right to revise and change duties as the need arises.

Responsibilities

The Ranch Ambassador is responsible for delivering exceptional service to guests, coordinating their requests and activities, and ensuring a memorable ranch experience. They act as the primary point of contact for guests before and during their stay, managing communication and guest preferences.