Rankings Senior Assistant at Durham University

Durham, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

08 Jan, 26

Salary

0.0

Posted On

10 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluent Chinese Speaker, Customer Focused Administrative Services, General Administrative Experience, Time Management, Digital Skills, Communication Skills, IT Skills, Problem Solving, Advice And Guidance

Industry

Higher Education

Description

The University At Durham University, we are proud of our people, because they are at the heart of our globally outstanding institution, which is a key part of our local community. We inspire our people to do extraordinary things and we invite you to join our fantastic team. Across the University, we have a huge variety of roles and responsibilities, which together make us one large and successful community. Whether you are at the very start, middle or end of your career, there is a role for you. We believe everyone has their own unique skills to offer. At the University we promote and actively champion equality, diversity and inclusion. It is crucial that everyone can be themselves and can flourish in an environment where everyone respects each other and is treated fairly. We want our people and wider community to feel happy, secure and proud to be a part of Durham. We are looking for the same values in you. We welcome and encourage applications from members of groups who are under-represented in our work force including people with disabilities, women and black, Asian and minority ethnic communities. For more information on our EDI strategy and values, click here The Role and Department The role involves working in the Business School’s Rankings, Performance, and Analytics team. It is an exciting opportunity to help the Business School achieve its strategic objectives by supporting our alumni engagement and rankings activities. The post holder will be part of a small, supportive team and will build relationships with our international community of Business School alumni via social media channels, including WeChat and LinkedIn. The work will predominantly be with our Chinese based alumni but there will also be opportunities to engage with alumni globally. This is a part time role of 9 hours a week, 3 mornings or afternoons a week of 3 hours. The exact times are flexible and can be fitted around other commitments where possible. We operate a hybrid working policy, giving the postholder the opportunity to work 50%25 of the time from home and 50%25 from our office in Mill Hill Lane. It is a fixed term contract for 12 months. Further information about the role and the responsibilities is at the bottom of this job description. Working at Durham A competitive salary is only one part of the many fantastic benefits you will receive if you join the University: · You’ll receive 27 days annual leave per year in addition to 8 public holidays and 4 customary days per year - a total of 39 days. The University closes between Christmas and New Year. · No matter how you travel to work, we have you covered. We have parking across campus, a cycle to work scheme which helps you to buy a bike and discount with local bus and train companies. · You can access exclusive discounts via our benefits portal including money off at supermarkets, high street retailers, IT products such as Apple, eating out and days out at various attractions. · Our on-site nursery is rated Outstanding by Ofsted, and you can access holiday camps for children aged 5-16. · We provide wide-ranging health and wellbeing support including discounted membership for our state-of-the-art sport and gym facilities and access to a 24-7 Employee Assistance Programme. · We offer all staff the opportunity to take part in volunteering activities to make a difference to the local community. · Our family friendly policies, including maternity and adoption leave, are among the most generous in the higher education sector (and likely above and beyond many employers). · If you are keen on advancing in your role or career, we have a genuine passion for developing our colleagues from qualifications to IT skills, courses and apprenticeships. · We offer generous pension schemes with varying contribution amounts to help you plan for your future. Discover more about our total rewards and benefits package here. What you need to demonstrate when you apply To be considered for this role, here are the skills/experience we’re looking for: Qualifications/Experience 1. Fluent Chinese Speaker. 2. Experience of working in a team delivering customer focussed administrative services or having relevant qualifications for the role. 3. General administrative experience in an office environment. 4. Experience of managing time to meet deadlines. 5. Five GCSE’s at least Grade C or level four (or equivalent) including English Language and Mathematics or equivalent experience. Skills/Abilities/Knowledge 6. Good digital skills including experience in using digital devices and apps including WeChat and other Chinese social media and digital engagement tools. 7. Good spoken and written communication skills in English. 8. Good IT skills, including use of Microsoft Office. 9. Ability to solve problems as part of a team and resolve straightforward issues. 10. Ability to provide advice and guidance to a range of colleagues and stakeholders. Desirable Criteria 11. Committed to training/continuing professional development. 12. Alumna or alumnus of Durham University Business School. 13. Ongoing connection with Durham University Business School. How to Apply We prefer to receive applications online. When you apply you need to submit a CV and/or a statement that tells us your experience and gives examples of how you meet the criteria above and/or submit the application form and include the information within the form. We will update you about your application at various points throughout the selection process, via automated emails from our e-recruitment system. Please check your spam/junk folder periodically to make sure you have not missed any of our updates. Who to contact for more information If you would like to have a chat or ask any questions about the role or if you are struggling to complete the application process, Thomas Whitaker would be happy to speak to you: thomas.whitaker@durham.ac.uk Typical Role Requirements Here are the kind of activities that you’ll be asked to undertake and ways in which you’ll be expected to operate. Service Delivery · Provide an excellent and timely service to our alumni community, including International Chapter Leaders. · Carry out, promote and monitor engagement with alumni based in China via social media channels including WeChat. · Follow established procedures when carrying out your role and vary or refer to more senior colleagues when necessary. · Collect, organise and record data and information accurately for use by others. · When carrying out your role, apply relevant industry and regulatory standards including adherence to General Data Protection Regulations (GDPR). · Look after yourself and others by following health and safety regulations, being aware of any hazards and risks and reporting any incidents. · Follow established security protocols when dealing with other staff that are new to an area of work. Teamwork/Liaison · Help your colleagues when required with other key activities undertaken within your service. For example, support Business School Congregation events by acting as a Marshall; communicate with external providers to support alumni events taking place in China. · Help and cooperate with the rest of your team on operational matters to help achieve shared objectives. · Liaise with colleagues in the International, Engagement and Careers team to ensure that services are being delivered in an efficient and collaborative way. Communication/Personal · Show a commitment to equality, diversity and inclusion and the University’s values. · Follow established procedures to respond to queries and bring any complex issues to the attention of more experienced team members. · Respond to queries and provide information about events and activities run by the APG Team and wider Business School where appropriate. Please note that in submitting your application Durham University will be processing your data. We would ask you to consider the relevant University Privacy Statement Privacy Notices - Durham University which provides information on the collation, storing and use of data. Please note, internal vacancies are only open to colleagues on substantive contracts with the University, therefore casual workers are unable to apply internally. Casual workers may search and apply for vacancies on our external applicant portal. When appointing to this role the University must ensure that it meets any applicable immigration requirements, including salary thresholds which are applicable to some visas.

Responsibilities

The role involves supporting the Business School's alumni engagement and rankings activities, primarily focusing on the Chinese alumni community. The post holder will build relationships through social media channels and assist in delivering excellent service to alumni.