JOB TITLE: RAPID RESPONDER TEAM LEADER

Reporting to: Area manager/ Deputy Manager / Registered Manager
Hours: 30+ hours per week – Variable shifts (AM, PM, including every other weekend)

KEY SKILLS & ATTRIBUTES:

• Get-up-and-go attitude—ready to face any challenge at any time.
• Strong problem-solving skills—think fast and act with confidence.
• Exceptional communication and teamwork abilities—supporting staff and service users.
• Commitment to delivering high-quality care and maintaining CQC compliance.
• Adaptability to changing service demands—last-minute shifts, urgent calls, no problem!
• Ambition to progress in the care industry, aiming for senior leadership roles.

REQUIREMENTS:

• Minimum of 2 years’ experience in care work.
• Level 3 Diploma in Health and Social Care or willing to complete.
• Full UK driving license and access to a vehicle.
• Availability for flexible working hours, including weekends and on-call duties.
• Ability to travel across Norfolk and Suffolk—being on the move is part of the job.

JOB PURPOSE:

As a Rapid Responder, you are the driving force behind ensuring seamless, high-quality care in times of need. You thrive on challenges, stepping in to support where needed. Whether it’s covering an urgent shift, responding to an emergency, or assisting a colleague, you are reliable, adaptable, and ready to go at a moment’s notice.
This role is ideal for someone looking to progress—whether you’re working towards a Level 3 qualification or aspiring to advance into senior management. It’s also perfect for those who love providing care but want more responsibility and leadership opportunities.
Rapid Responders ensure service users never go without care, responding to urgent situations, covering staff sickness, and supporting service continuity across multiple locations.
Service Areas: Wroxham, North Walsham, Stalham, Great Yarmouth, Lowestoft, Bungay, and rural communities.
Your quick thinking, problem-solving, and commitment make a real impact