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rApp Developer Advocate at Ericsson

Athlone, Leinster, Ireland -

Full Time

Start Date

Immediate

Expiry Date

04 Feb, 26

Salary

0.0

Posted On

06 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Software Engineering, Problem Solving, Technical Troubleshooting, Communication Skills, Proactive Learning, Community Engagement, Event Organization, SDK Review, Cloud RAN, SMO, ORAN, Developer Support, Technical Advocacy, Feedback Analysis, Usability Improvement, Collaboration

Industry

Telecommunications

Description

Developer Support and Advocacy: Act as the primary technical contact for rApp developers. Provide timely assistance, handle 60 percent of incoming developer queries and issues, triage unresolved problems, and escalate to the appropriate engineering groups according to agreed SLAs. Promote adoption of EIC capabilities, represent developer needs internally, and proactively share knowledge and best practices. SDK Review: Review SDKs created by EIC development teams, provide actionable feedback to improve usability and functionality, collaborate on implementations of improvements, and document SDK best practices. Feedback and Continuous Improvement (10 percent): Collect feedback from developers and stakeholders through surveys and interviews, analyze feedback to identify improvement opportunities, and partner with development teams to implement changes and ecosystem enhancements informed by industry trends. Community Engagement : Manage developer community interactions, support technical clinics and conferences, create micro-learning assets and educational resources, and coordinate closely with the Community Engagement Team to ensure the developer community's voice is heard and acted upon. Proven experience as a Software Engineer with a strong software development background. Proficient understanding of SMO, ORAN, and Cloud RAN technologies. Strong problem-solving and technical troubleshooting skills. Excellent communication skills with the ability to explain complex technical concepts clearly. Proactive learner who stays current with industry trends and best practices. Approachable, collaborative demeanor to build trust within the developer community. Experience in community engagement and event organization is a plus. Demonstrated ability to grow into senior roles by working directly with rApp developers and addressing their needs.

Responsibilities

Act as the primary technical contact for rApp developers, providing timely assistance and handling incoming queries. Promote adoption of EIC capabilities and manage developer community interactions.