Qualifica: Rappresentante del servizio client (Legge 68/99 - Categoria Protetta)
Azienda: MPS Monitor
Luogo: Brescia, Italia (Ibrido)
Tipo: Tempo pieno
A riporto di: Direttore operativo

THE ROLE:

In this role, you’ll ensure customers worldwide have the best experience with our products by providing exceptional support via email and calls, resolving inquiries, offering solutions, and continuously enhancing the customer journey.

KEY RESPONSIBILITIES:

• Serve as the primary point of contact for customers, offering world-class service and support via email and calls.
• Address customer inquiries and complaints professionally and courteously, escalating issues when necessary.
• Use active listening to understand customer needs and provide effective solutions.
• Identify opportunities to enhance the customer experience and recommend improvements to management.
• Assist users through the decision, purchase, installation, usage, troubleshooting, maintenance, and disposal stages of our products.