IDEAL CANDIDATE QUALIFICATIONS:

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  Excellent organization, multi-tasking, delegation, and decision-making skills
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  Outstanding customer service and communication abilities
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  Ability to manage high volumes of work with accuracy
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  Proficiency with PC and Microsoft suite of applications
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  High School diploma

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  Support Agents and Teams: Deliver rating and marketing support to agents and account teams across IOA locations.
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  Quote and Bind Coverage: Provide quotes and bind new business and endorsements through multiple carriers.
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  Carrier Communication: Build and maintain strong relationships with carrier underwriters through frequent and professional communication.
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  Carrier Updates: Stay informed on changes in carrier appetite, coverage options, billing procedures, and system enhancements.
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  Marketing Strategy: Research and apply marketing solutions tailored to client and carrier needs.
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  Internal Guidance: Assist internal teams with coverage, documentation, and procedures to ensure accurate business placement.
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  Rate and Remarket: Accurately rate new business, remarket renewal accounts, and process endorsements.
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  Proposal Knowledge: Maintain working knowledge of proposal formats and expectations.
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  Process Improvement: Create and implement procedures to enhance rating and marketing efficiency.
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  Sales Support: Identify and act on opportunities to support business growth.
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  Performance Monitoring: Track individual productivity, quality, and service standards, and take corrective action when needed.
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  Team Collaboration: Provide back-up support to teammates to ensure consistent service excellence.
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  Professional Development: Participate in training, mentoring, and ongoing development opportunities.
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  Skill Enhancement: Continuously improve professional skills through internal and external learning.
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  Champion IOA Values: Demonstrate integrity and leadership.