Ratings Operations Specialist at S&P Global

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

21 Mar, 26

Salary

0.0

Posted On

21 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Attention To Detail, Customer Service, Communication Skills, Team Collaboration, Problem Solving, Process Improvement, Adaptability, Initiative, Operational Efficiency, Analytical Skills, Change Management, Interpersonal Skills, Time Management, Learning Mindset, Resourcefulness, Influencing Skills

Industry

Financial Services

Description

About the Role: Grade Level (for internal use): 08 The Team The Ratings Operations (ROS) team is dedicated to supporting the efficient and effective delivery of global Ratings processes. As an Operations Specialist, you will be part of a collaborative team that values each member’s contribution to achieving shared goals. You will work closely with colleagues across Commercial, Data, Analytical, Compliance, and Technology functions, ensuring your work aligns with the broader objectives of S&P Global. Our team thrives on mutual support, open communication, and a commitment to continuous improvement. The Impact This role has a global reach, working with teams across data, technology, and operations to deliver transformation initiatives to analytical and other end users. Your attention to detail and ability to follow clear guidelines will enable you to produce high-quality output that supports operational efficiency and innovation. You will help guide analysts and business partners through ratings processes and contribute to process improvement efforts. By actively seeking ways to improve quality and collaborating with others, you will play a vital role in meeting customer needs and driving the ROS mission forward. What You Stand to Gain Opportunity to work in a global, team-oriented environment Exposure to a wide range of operational processes and customer-facing activities Development of your skills through a structured learning plan and the ROS skills matrix, with support from your team and leadership. Experience in contributing to team initiatives, participating in problem-solving, and sharing your insights to support team goals. Recognition for your initiative in providing support and identifying potential issues that help improve team performance. Responsibilities Complete key steps of the end-to-end ratings process for low and medium complexity jobs for one practice independently, ensuring pace and quality to meet customer needs. Apply your skills and knowledge to produce defined outputs, paying close attention to detail and meeting specific timelines and quality targets. Support team priorities, including job processing, continuous improvement, and change management, with pace and quality to meet customer needs. Seek ways to work with others and contribute outside of your assigned tasks, actively participating in collaborative efforts and team discussions. Demonstrate proficient understanding of the end-to-end ratings process, SOPs, operating manuals, and standard work. Guide analysts and other business partners through the ratings process and support change management of improvement efforts. Take initiative to provide support to your team and voice continuous improvement needs, participating in problem-solving and process improvement efforts. Understand key metrics to support the management and improvement efforts of ROS. Understand the role of Ratings Operations and its alignment with other functions within S&P. Connect key partners to solve business problems and participate in improvement efforts to meet customer needs. Have a learning mindset and actively advance your skills by leveraging a development plan and the ROS skills matrix. Support team members and work as a team to live the ROS mission and achieve the ROS vision. All employees are required to work from the office a minimum of 2 days per week We require all candidates who reach the final stage of our interview process to attend at least one in-person interview, which is ordinarily at your nearest S&P Global Ratings office. This must be completed before we can proceed to an offer What We're Looking For Bachelor’s degree required. A S&P employee at this level typically has at least one year of applicable professional experience in an operations or client-facing role. Must be able to prioritize, multitask, and stay poised in a fast-paced, high-pressure environment while ensuring the highest quality output. Comprehensive English communication skills (Intermediate level reading, speaking, and writing) are required. Excellent interpersonal, written, and verbal communication skills, with a particular focus on customer service. Ability to work effectively and collaboratively with a variety of business partners in a team-oriented, global environment. Strong ability to guide and influence colleagues and stakeholders. Must be an adaptable self-starter who wants to take the initiative and drive tasks to completion with strong execution. Demonstrated ability to understand the team’s broader goals and how your work plays a role, actively participating in collaborative efforts and supporting team success. Resourceful and solution-oriented, able to generate new ideas and think outside the box to improve operational processes. Team player who is supportive and collaborative, actively seeking ways to contribute beyond individual tasks. #LI-EY1 About S&P Global Ratings At S&P Global Ratings, our analyst-driven credit ratings, research, and sustainable finance opinions provide critical insights that are essential to translating complexity into clarity so market participants can uncover opportunities and make decisions with conviction. By bringing transparency to the market through high-quality independent opinions on creditworthiness, we enable growth across a wide variety of organizations, including businesses, governments, and institutions. S&P Global Ratings is a division of S&P Global (NYSE: SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world’s leading organizations navigate the economic landscape so they can plan for tomorrow, today. For more information, visit www.spglobal.com/ratings What’s In It For You? Our Mission: Advancing Essential Intelligence. Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. S&P Global has a Securities Disclosure and Trading Policy (“the Policy”) that seeks to mitigate conflicts of interest by monitoring and placing restrictions on personal securities holding and trading. The Policy is designed to promote compliance with global regulations. In some Divisions, pursuant to the Policy’s requirements, candidates at S&P Global may be asked to disclose securities holdings. Some roles may include a trading prohibition and remediation of positions when there is an effective or potential conflict of interest. Employment at S&P Global is contingent upon compliance with the Policy. Recruitment Fraud Alert: If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf ----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group) S&P Global delivers Essential Intelligence® that shapes decision making. We provide the world’s leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you’ll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape.

Responsibilities

The Ratings Operations Specialist will complete key steps of the end-to-end ratings process for low and medium complexity jobs, ensuring quality and pace to meet customer needs. They will also support team priorities and contribute to process improvement efforts.