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RCC Payments Specialists Turkish at Apple

Cork, Munster, Ireland -

Full Time

Start Date

Immediate

Expiry Date

11 Jan, 26

Salary

0.0

Posted On

13 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluency In English, Fluency In Turkish, Strong Communication Skills, Customer Focused, Excellent Telephone Manner, Interpersonal Skills, Highly Motivated, Organised, Attention To Detail

Industry

Computers and Electronics Manufacturing

Description

At Apple, we believe in hard work, a fun environment, and the kind of creativity and innovation that only comes about when talented people from diverse backgrounds approach problems from varying perspectives. We believe each customer interaction is an opportunity to delight, engage, and inspire – and that by focusing on the smallest of details, we can make big impacts with our customers. Building this environment starts with YOU! DESCRIPTION The RCC Payment Support Team is seeking a new Payment Support Specialist to join the team. The ideal candidate will have payment and SAP experience working in a fast-paced B2C e-commerce environment. The role of a Payment Specialist is to liaise and provide key support for Sales, Sales Support, Order Management on daily operational issues, resolution of customer queries and escalations in relation to all payment methods offered on the Apple Online Store. This involves daily interaction with our payment partners to ensure the accurate and timely processing of payments and refunds by credit/debit card, wire transfer, loan & lease and other various payment methods. MINIMUM QUALIFICATIONS Fluency in English and Turkish Strong communication skills, a team player, customer focused and an ability to maintain a professional attitude Customer focused Ability to work in an information sensitive environment Excellent telephone manner, interpersonal and communication skills Highly motivated and organised with the ability to manage tight deadlines Ability to use discretion and work on own initiative Team player and an ability to work in a changing, challenging environment High level of accuracy and attention to detail PREFERRED QUALIFICATIONS RCC process knowledge preferred but not required Knowledge of SAP and RCC tools is an advantage Exposure to MS Excel is an advantage

Responsibilities

The Payment Support Specialist will provide key support for Sales, Sales Support, and Order Management on daily operational issues and customer queries related to payment methods. This role involves daily interaction with payment partners to ensure accurate and timely processing of payments and refunds.