RCCS - Sales - Customer Engagement Representative at Russell Cellular

Springfield, Missouri, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Jan, 26

Salary

15.0

Posted On

23 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Verbal Communication, Organization, Fast-Paced Environment, Typing Skills, Attention to Detail, Problem-Solving, Phone Communication, Email Communication, Product Knowledge, Teamwork, Flexibility, Positive Attitude, Professional Appearance

Industry

Wireless Services

Description

Company Vision At Russell Cellular, it is our vision to provide the best wireless experience to every customer, every time. The vision is implemented daily by performing the duties and tasks listed in this document and by exemplifying the company’s core values of integrity, expertise, initiative, and service. Why Russell Cellular? Starting pay is $15 an hour plus a competitive commission structure Health, dental, vision, and life insurance Paid sick days and company holidays Employer matched 401K Listed in Inc. 5000's Fastest Growing Private Companies in America for 9 consecutive years and inducted into the Inc. Hall of Fame in 2018 Employee Assistance Programs 750+ locations in 43 states employing 2,600+ employees Verizon discounts, sales contests, and incentives Opportunity for growth and advancement Community involvement opportunities Same-day pay options Amazing company culture Job Summary: We are seeking a highly motivated and energetic Outbound Sales Representative to join our dynamic team. In this role, you will be responsible for making 200+ outbound calls per day to prospective and existing customers, with the goal of enticing them to schedule appointments at our retail stores. Your mission will be to drive in-store traffic and increase sales of new products, services, and upgrades Professionalism: As the leader in the cellular marketplace, we expect all personnel to represent our company professionally at all times. Use controlled reactions with customers and other employees, be respectful of competitors, be knowledgeable, and follow procedures. Show genuine concern for the customer, respect for our company and carriers, and be encouraging to other employees. Key Responsibilities: Make 200+ outbound calls daily to engage potential and existing customers. Persuasively communicate the value of new products, services, and upgrades. Schedule in-store appointments for customers at one of our retail locations. Understand and promote current promotions, product offerings, and upgrade opportunities. Accurately document customer interactions and appointment details in the CRM system. Follow up on leads and maintain consistent communication to maximize conversion. Meet or exceed daily, weekly, and monthly performance targets. Collaborate with in-store staff to ensure seamless customer handoff and follow-through. Maintain a positive and professional demeanor with every customer interaction Qualifications needed: Strong verbal communication skills in the English language Good sense of organization Ability to perform well in a fast-paced working environment Strong typing skills Strong attention to detail Strong problem-solving and organizational skills Effective phone and email communication with colleagues, existing customers, and potential customers Develop and maintain a strong knowledge of company products and services Develop and maintain knowledge of Russell Cellular and Verizon Wireless policies and procedures Self-driven and also able to work within a structured team environment Flexibility with scheduling Positive attitude and pleasant demeanor are a must Professional appearance Equal Opportunity Employer Statement Russell Cellular is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Russell Cellular makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Responsibilities

The role involves making 200+ outbound calls daily to engage potential and existing customers and schedule in-store appointments. The representative will also promote new products, services, and upgrades to drive sales.