About the job

Job Description

Upstream Rehabilitation is looking for a RCM - Accounts Receivable (AR) Associate to join our team!

RCM - Accounts Receivable (AR) Associate

Location Type: Remote – Tennessee (Must Reside in the US)

Build Your Career with Us!

Upstream Rehabilitation is the country’s largest dedicated provider of outpatient physical and occupational therapy services. Our mission is to inspire and empower the lives we touch, to serve our communities, and to lead with purpose-driven passion.

We are committed to delivering remarkable experiences and fostering an inclusive workplace where differences are valued and celebrated. With 1,200+ locations nationwide, 26 brand partners, and 8,000+ employees, Upstream operates at scale while leveraging data, technology, and innovation to drive smarter decisions and operational excellence across the organization.

The Role:

Join the Upstream Rehabilitation team where your work makes a real impact! As an RCM -Accounts Receivable (AR) Associate, you will play a key role in ensuring timely and accurate reimbursement for services provided across our organization. You will focus on reducing aged AR, improving Days Sales Outstanding (DSO), and meeting productivity expectations for the assigned AR portfolio, which may span one or multiple states. You’ll also stay current on payer and industry updates to support efficient and accurate account resolution. Your efforts help keep our operations running smoothly and support our mission to inspire and empower the lives we touch.

What You’ll Do:

• Review and resolve unpaid accounts to ensure timely and accurate reimbursement.
• Help reduce aged AR balances while meeting productivity goals.
• Verify payer information, review EOBs, and correct account issues.
• Document all account activity clearly and accurately.
• Identify and report trends, errors or concerns.
• Complete tasks and escalations within required deadlines.
• Stay updated on payer changes and share relevant information.
• Attend required virtual meetings with camera on.
• Other projects and duties as assigned.
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Who You Are:

• High School diploma or equivalent experience.
• At least one year of experience in Revenue Cycle, Medicare and Commercial Insurance in a high-production environment.
• Exceptional communication skills, including oral and written.
• Strong organizational and time management skills.
• Strong attention to detail, and capacity to multitask effectively.
• Proven ability to identify and resolve problems in a timely manner.
• Proficiency in Microsoft Office Suite or similar software applications.