ABOUT THE COMPANY

CardioOne partners with independent cardiologists to provide innovative solutions that improve patient outcomes and reduce costs. Our platform helps our physician partners thrive in today’s fee-for-service environment and prepare for success in value-based care. In February 2024, we partnered with WindRose Health Investors as well as top physician services and payor executives to grow our team and invest in our next phase of growth.
CardioOne offers a magnificent work environment, good working conditions, and competitive pay. We offer medical, dental, vision, and a 401k plan with a match to benefit eligible employees. We offer PTO (Personal Time Off) and sick time to full-time employees. We take pride in creating a culture of employee engagement that translates into an exemplary patient experience. Join us in our mission to positively impact US cardiology.

• Practice Patient Support and Service – Be an expert resource in providing support to CardioOne’s practice partners by managing patient questions regarding billing, insurance, payments, and account statuses via multiple forms of communication, including email, virtual messaging platforms, and phone calls. Explain account information to customers with a focus on achieving first-contact resolution. Resolve customer complaints or concerns through active listening, empathy, professionalism, and targeted problem-solving. Engage in process-improvement exercises to proactively address workflows generating patient concerns or complaints. Maintain accurate logs of customer interactions within the athena EMR to ensure transparency and follow-through.
• Financial and Administrative Operations – Serve as a real-time support resource to process credit-card payments for outstanding patient bills, establish payment plans, and research and initiate patient refunds. Manage local practice patient financial policy, ensuring completeness and compliance of credits or adjustments.
• RCM Key Performance Indicators and Optimization – Monitor and maintain patient access RCM KPI’s in resolving insurance and billing questions, processing payments/collections, establishing payment plans, and actively manage patient AR in accordance to RCM supervisor’s initiatives. Overall, continue assisting RCM and practices in improving the patient experience, efficient service delivery, and financial performance.