RCM TECHNICAL SUPPORT SPECIALIST POSITION SUMMARY

Using your comprehensive understanding of dental RCM and EDI processes, the Revenue Cycle Management (RCM) Technical Support Specialist provides technical support to our channel partners and dental support organizations (DSOs) and actively nourishes professional relationships to encourage referrals and business growth.

What you’ll Be Doing as an RCM Technical Support Specialist

• Provide timely and comprehensive EDI and technical support to our channel partners and DSOs to ensure quick and reliable resolution to problems they may encounter.
• Act as a point of escalation for channel partners and DSO clients, researching, resolving, and documenting issues promptly and effectively.
• Actively nurture professional relationships with our channel partners and DSO clients to encourage referrals and business growth.
• Serve as a liaison between external partners and internal development and connectivity teams, facilitating collaboration on special projects and enhancements.
• Ensure compliance with all relevant federal, state, and institutional policies and procedures, including data security protocols.
• Uphold exceptional internal and external customer service standards in all interactions.

• Provide timely and comprehensive EDI and technical support to our channel partners and DSOs to ensure quick and reliable resolution to problems they may encounter.
• Act as a point of escalation for channel partners and DSO clients, researching, resolving, and documenting issues promptly and effectively.
• Actively nurture professional relationships with our channel partners and DSO clients to encourage referrals and business growth.
• Serve as a liaison between external partners and internal development and connectivity teams, facilitating collaboration on special projects and enhancements.
• Ensure compliance with all relevant federal, state, and institutional policies and procedures, including data security protocols.
• Uphold exceptional internal and external customer service standards in all interactions