POSITION SUMMARY

Reporting to the Detachment Commander, the RCMP Coordinator will assess and respond to enquiries, complaints, and requests for information and services from the general public. The incumbents will select and relay pertinent information from data banks and background from files to police officers using a police radio, and action requests for additional back-up and/or assistance. In these positions the incumbent may be exposed to serious subject matter.

REQUIREMENTS

• All required enhanced reliability security clearances
• Two-year diploma in a field related to Office or Business Administration preferred; combination of education and experience will be considered
• Ability to exercise good judgement and ability to prioritize in a changing environment
• Maintain a high degree of accuracy and organization
• Ability to communicate tactfully, clearly, discreetly and effectively in person and on the phone
• Strong computer skills (i.e. Microsoft Office); PROS and CPIC is an asset

• Support RCMP members with files and requests
• Assist general public by answering phones and front counter complaints/questions
• Researching, auditing and monitoring data and information from investigation files
• Complete accident reports, take written statements, verify documents and issue damage stickers for accidents reported at the detachment
• Provide criminal record checks using all available police record management systems and court records
• Provide clerical functions that include filing, data input (PROS, JOIN and CPIC)
• Complete Crime mapping for public transparency
• Court liaison person; type all court documents, ensure court packages are complete and forwarded to the court
• Complete disclosure for Crown
• Type statements using Dictaphone/digital recorders as required
• Contact person between the RCMP members and provincial and federal agencies as well as the first point of contact for general public entering the buildings or calling the detachment
• Other duties as assigned to support RCMP and/or Peace Officers