RCMS BUSINESS SERVICE OWNER

Division – Controls, Capabilities and Frameworks
Department - Business Directed Change
Salary - National (Edinburgh and Leeds) ranging from £88,100 to £122,000 and London from £96,900 to £135,000 per annum (salary offered will be based on skills and experience)

ABOUT THE FCA

The FCA regulates the conduct of 45,000 firms in the UK to ensure our financial markets are honest, fair and competitive. Follow this link to find out more About the FCA.
The Regulatory Case Management Service (RCMS) is a core capability underpinning our critical regulatory workflows. It supports our frontline Regulatory staff, by standardising workflows, ensuring high-quality data for improved decision-making, and driving innovation in alignment with our Strategy to become a smarter regulator. Built on the Salesforce platform and shared with the Bank of England and the Payment Systems Regulator, RCMS supports approximately 3,000 users across the FCA, with c.750,000 cases being managed per year.
We’re looking for a talented Business Service Owner to help us set-up the RCMS capability and ensure it evolves in a strategic way, that it is fit for purpose and meets business needs, while also adhering to required operational service levels.

WHICH SKILLS ARE REQUIRED?

We are a Disability Confident Employer; therefore, disabled people or individuals with long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. (To learn more about the Disability Confident Scheme Click Here)

BENEFITS OF WORKING AT THE FCA

• 28 days holiday per year plus bank holidays
• Hybrid working (work from home up to 60% of your time)
• Private healthcare with Bupa as standard
• A non-contributory pension of at least 8% of basic salary each month (there are several contribution levels that increase depending on your age – up to 12% a month once you reach age 35)
• Life assurance of eight times your basic salary
• Income protection as standard
  We also have a competitive flexible benefits scheme which gives you the opportunity to create a personalised benefits package, tailored to suit your lifestyle.
  We welcome applications from candidates who are looking for flexible arrangements. Many of our staff work flexibly including working part-time, staggered hours and job shares. We can’t promise to give you exactly what you want but we can explore what might work best for both sides.
  Follow this link to see what life is like at the FCA - Life at the FCA

WHAT WILL YOU BE DOING?

• Lead the set-up and ongoing development of the RCMS, establishing business-led product ownership, evolving ways of working, embedding effective change governance and mechanisms for measuring service ‘health’
• Define and drive the case management strategy and roadmap, collaborating with stakeholders to align with the broader FCA strategy
• Take ownership of regulatory case management workflows, promoting continuous improvement and prioritising optimisation to deliver best value
• Design and implement user-centred innovative solutions, leveraging data and new technologies, that support an integrated regulatory model and enhance efficiency, effectiveness and compliance
• Oversee RCMS performance, ensuring service levels, platform reliability, and a positive user experience, while proactively identifying opportunities for improvement
• Lead a high-performing RCMS team and agile delivery squads, fostering an inclusive culture, managing risk and ensuring high-quality outcomes

WHAT WILL YOU GET FROM THE ROLE?

• Develop a deep understanding of how the FCA operates and contribute to its vital role in protecting the integrity of the UK financial system while minimising harm to consumers of financial services
• Shape the future of the RCMS, supporting the delivery of an integrated regulatory model and driving meaningful improvements in user experience
• Play a key role in advancing new digital agile ways of working that will transform how the FCA operates, leading the adoption of business-led product ownership and agile disciplines
• Engage with senior stakeholders on high-profile, strategically important programmes of work, influencing decision-making and driving impactful change
• Work in a collaborative, learning-focused environment alongside a team of talented and motivated colleagues