Re-Entry Representative at UMA Education

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Full Time

Start Date

Immediate

Expiry Date

27 Aug, 26

Salary

20.0

Posted On

29 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Relationship Building, Customer Service, Motivational Skills, Personal Accountability, Time Management, English Communication, Computer Literacy, Critical Thinking, Problem Solving, Organization, Interpersonal Skills, Multi-tasking

Industry

Description

Ultimate Medical Academy is a non-profit healthcare educational institution with a national presence. Headquartered in Tampa, Florida and founded in 1994, UMA offers content-rich, interactive online programs as well as hands-on training at our Clearwater, Florida campus. Purpose of the Position: As a Re-Entry Representative, you will support former students in preparing for re-entry to their previous program of study or into a new program, depending on career aspirations and program eligibility. You will be pivotal in ensuring a seamless transition for our students back into our programs and on the path to career success. What You’ll Do: Student Support and Resolution: Evaluate and address student inquiries, issues, and concerns promptly, ensuring satisfaction while adhering to policies and legal requirements. Eligibility Assessment: Identify eligible students for re-entry and coordinate their return, including necessary paperwork and meetings. Status Updates: Promptly submit all Re-Entry student status changes to the Registrar, including new enrollment packets and program adjustments. Appeals Process: Guide students through the appeal process for returning to school, ensuring timely submission to the Education department for review and decision. Resource Support: Connect students with Re-Entry Student Finance to proactively manage their financial obligations. Connect students with any other resources, like navigating the online enrollment process, that can support a seamless transition into a program of study. Perform other duties as assigned. Career Level Expectations: Entry-level position typically requiring little to no prior experience. Work is closely supervised. Communicates information that is typically not complex in nature. Problems faced are routine with clearly prescribed solutions. Opportunity to grow within the organization. Required Skills/Experience: High School Diploma or equivalent experience. Skills – relationship building, customer service, motivational, personal accountability, time management, and drive. Ability to professionally communicate fluently in verbal and written English. Ability to support a diverse and inclusive work environment. Computer literacy/basic computer skills to effectively navigate and utilize the technology required for the role. Preferred Requirements: Any advanced degree or equivalent work experience. 1+ years’ experience in customer service or hospitality-related role. 2-4 years’ experience in admissions, academic advising, or another student-facing role. Proficient in MS Office (Word, Excel, PowerPoint) and other business tools such as Microsoft Teams. Other skills and abilities - critical thinking, problem-solving, organization, interpersonal skills, and multi-tasking. Compliance: Demonstrate knowledge of, and carefully follows all applicable federal and state compliance requirements and regulations including those prescribed by the U.S. Department of Education, accrediting agencies, state regulations and, and internal policies and procedures. Effectively communicate compliance requirements to other staff as appropriate and quickly escalate any compliance concerns to the Compliance department. Participates in activities including, but not limited to, student recruitment activities and/or activities related to securing financial aid. Work Environment/Physical Demands: This is a full-time remote position. Home office set up, quiet place to work, and ability to hard wire into high-speed internet connection. May require setup of computer equipment; accommodation consideration available upon request. Flexibility to work evenings and weekends, as needed. Anticipated starting salary is based on experience and qualifications. Compensation Range $20—$20 USD OUR VALUES Our institutional values are shaped and validated by our team members. They describe how we strive to operate and are the standards of behavior we look to embody. ACT WITH INTEGRITY We operate honestly and ethically in an industry-compliant fashion. We are fair and trustworthy in our interactions with all we serve. Our team members, at all levels, lead by example and strive to do the right thing for our students and for each other. We are disciplined professionals who strive to be straightforward and dependable. CHAMPION STUDENT OUTCOMES We live by a strong commitment to our students and are passionate about preparing them for meaningful careers. We are deeply dedicated to ensuring students’ educational and career success. We excel at building our students’ confidence and empowering them to reach their full potential. COMMIT TO TEAM MEMBER SUCCESS We are committed to our team members’ success and to each other’s success. We strive to create an environment that attracts and retains the best talent while offering continuous learning, professional development and career growth opportunities. We recognize and reward our team members for their contributions to the organization and to our students. PURSUE RESULTS WITH PURPOSE We pursue results with a sense of urgency and purpose. We take responsibility for achieving ambitious, measurable results and hold each other accountable. We think strategically and critically, greet new ideas and challenges openly, and look for innovative solutions to challenges. HAVE FUN. BUILD ENERGY Enjoying what we do is central to achieving our goals. Building energy, having fun, being optimistic and creating a positive working environment are all critical to our success and that of our students. We strive to be inspired and to inspire others. We consistently show appreciation and celebrate our successes, both large and small. WORK AS ONE We believe that diverse, inclusive teams produce breakthrough results. We strive to build and maintain positive relationships with colleagues from all types of backgrounds by showing respect and humility when interacting with each other and resolving conflicts in a constructive manner. By working together, we win together - as one - ensuring that the goals of the company are the focal point of our efforts. UMA will NEVER ask you to send money or ask you to provide bank account information in order for you to get reimbursed for tools to work. If you have been contacted by someone claiming to be from UMA about a job posting, you can always verify the position at https://workatuma.com/

Responsibilities

Support former students in preparing for re-entry into their previous or new programs of study. Coordinate eligibility assessments, manage the appeals process, and connect students with financial and enrollment resources.