WHO WE ARE:

Kyrsten Feere Team is a top-producing real estate team servicing the GTA / GTHA, and surrounding areas. We truly live behind our mantra ‘Experience that moves you’. We take the utmost pride as a company in ensuring that our clients have a successful, and seamless experience working with us. The most important factor in any hire that we make is that they fit within our brand culture, believe in the strength of working in a team environment and embody a growth mindset.

WORKING KNOWLEDGE OF THE FOLLOWING IS AN ASSET:

• TRREB and RAHB
• CRM systems
• Docusign

REQUIREMENTS:

• 3+ Years Administration or Customer Service Experience
• Excellent written and verbal communication skills
• Valid G Drives Licence
• Proven Track record to manage multiple personalities and people in a fast paced environment
• Professional demeanour and ability to remain calm within the storm
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), Computer Savvy
• Strong attention to detail
  If you are organized, detail-oriented, and have a passion for real estate, we would love to hear from you. Please submit your resume and cover letter outlining your qualifications for this role. In addition to the role salary this job will include opportunity for commission and bonus pay and use of a company vehicle.

WHO ARE YOU IN THIS ROLE:

As our teams Listing and Client Care Coordinator you love being a part of a team and have a deep passion for helping people. You pride yourself on being the first point of contact in a team setting and are exceptional at assisting people in an ever changing environment, and have an incredible ability to anticipate the needs of others. You have a warm and infectious personality, are naturally out going, and love meeting new people. You are a great communicator, a self-starter with superior work ethic and always looking for ways to not just meet but exceed expectations. You have a high level of organization yet can easily pivot from task to task as you naturally have a high level of urgency and a strong ability to reprioritize in the ever changing landscape of Real Estate. You pride yourself on your ability to talk and interact with all different types of people. You are confident in taking the lead in various situations. You are customer service minded and always do whats right. You enjoy being a part of a team and consider yourself a key contributor in a team setting. In this role you will be a valued member of our Sales Team.

LISTING COORDINATION AND CLIENT CARE JOB TASKS AND DUTIES:

• Coordinate all Components of a Listing from Start to Finish
• Attend Clients homes for Property Notes, Staging Notes and anything required in person to successfully facilitate the listing
• Drop off Lockboxes, Riders, Listing Materials etc…
• Prepare Listing Paperwork and Documentation
• Draft Listings to be ready to publish to MLS
• Docusign Documents to clients when needed
• Communicate Feedback to Clients
• Manage Broker Bay, TREB, RAHB and other MLS Avenues
• Communicate with Clients RE Marketing Plans and Open House plans
• Prepare and help assist agents with Open House preparation
• Manage Administrative Components of listing from start to finish
• Facilitate pre and post closing emails to clients
• Coordinate and Book Agent Showings
• Organize and send out: thank you cards, seasonal gifts or things of value, end of year calendars etc
• Drop off Gifts to Clients homes as required
• Assist with Team Events (Easter in the Park, Client Appreciation, Pumpkin Fest)
• Order Marketing Materials and Facilitate Mail Outs
• Print and bind CMAs for team members
• Package and mail items as required
• Facilitate Walk ins, answer phones, and emails in a professional and courteous manner
• Facilitate communication between clients, vendors and team agents
• Assist team agents in lead generation prep, Geowarehouse etc
• Work in team Database to ensure client notes and follow up tasks are up to date
• Assist with training and onboarding for new team members as required
• All additional task as required

LICENSED ASSISTANT DUTIES, IF CANDIDATE HOLDS A REAL ESTATE LICENCE:

• Attend Buyer / Seller appointments with Team Lead/ Team members if needed
• Assist with Open Houses, Showings, Revisits when needed
• Follow up on all leads to ensure every client is 100% Satisfied
• Act as a direct communication avenue with Team Leads Clients
• Write offers, amendments and other paperwork as required