We are seeking a motivated, people-oriented Lead & Client Care Specialist to join our growing real estate team. This role is dedicated to working new inbound leads, following up consistently, and nurturing long-term prospects until they are ready to take the next step. You’ll play a key part in building relationships, setting appointments, and ensuring a seamless handoff to our agents.
This position reports directly to our Operations Coordinator and works closely with the rest of our team. Candidates must be a licensed real estate agent (or willing to become licensed shortly after hire).

Responsibilities

• Respond promptly to new leads via phone, text, and email.
• Qualify leads to determine motivation, timing, and readiness.
• Nurture prospects through consistent, value-driven follow-up.
• Maintain detailed notes and status updates in the CRM.
• Set appointments for agents with qualified buyers and sellers.
• Track conversion metrics and regularly report lead progress to the Operations Coordinator.
• Collaborate with the team to refine scripts, follow-up systems, and lead-generation strategies.
• Represent the team with professionalism, integrity, and excellent customer service.

Qualifications

• Active real estate license (or ability/willingness to obtain within 45 days).
• Strong communication and relationship-building skills.
• Highly organized and detail-oriented with strong follow-up habits.
• Comfortable making outbound calls and engaging with prospects.
• Tech-savvy and able to quickly learn CRM and communication platforms.
• Self-motivated, goal-driven, and able to thrive in a structured environment.
• Prior real estate or sales experience preferred but not required.

Compensation

• Base salary plus performance based bonus.
• Opportunities for growth within the team.

Why Join Us?
You’ll be part of a collaborative, supportive real estate team with a proven system for generating and converting leads. This role offers the stability of a structured position combined with the earning potential of real estate sales
Job Type: Part-time
Pay: $15.00 - $20.00 per hour
Expected hours: 10 – 25 per week
Work Location: Hybrid remote in Richmond, VA 2321

• Respond promptly to new leads via phone, text, and email.
• Qualify leads to determine motivation, timing, and readiness.
• Nurture prospects through consistent, value-driven follow-up.
• Maintain detailed notes and status updates in the CRM.
• Set appointments for agents with qualified buyers and sellers.
• Track conversion metrics and regularly report lead progress to the Operations Coordinator.
• Collaborate with the team to refine scripts, follow-up systems, and lead-generation strategies.
• Represent the team with professionalism, integrity, and excellent customer service