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Real Time Analyst at EXL Talent Acquisition Team

Pasay, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

23 Jun, 26

Salary

0.0

Posted On

25 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Phone Support, Email Support, Chat Support, Reservation Changes, Sabre, Apollo, GDS Systems, Outbound Calls, Travel Alternatives, US Domestic Travel, Internet Skills, Multitasking, Client Service, Active Listening, Call Control, Problem Solving

Industry

Business Consulting and Services

Description

This role involves supporting requests via phone, email, and chat, including changes to reservations, utilizing Sabre/Apollo GDS systems, making outbound calls, and offering cost-effective travel alternatives. Requires 1-2 years travel services experience, GDS proficiency, US domestic travel knowledge, internet skills, and the ability to multitask under pressure while providing superior client service.

Responsibilities

This role is responsible for supporting client requests via phone, email, and chat, which includes making changes to reservations and offering cost-effective travel alternatives. The analyst will utilize GDS systems like Sabre or Apollo while making necessary outbound calls.