Real Time Analyst at ING

, , Philippines -

Full Time

Start Date

Immediate

Expiry Date

04 Jan, 26

Salary

0.0

Posted On

06 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Workforce Management, Forecasting, Capacity Planning, Scheduling, Data Analysis, Performance Monitoring, Incident Management, Risk Management, Financial Regulations, Communication, Collaboration, Trend Analysis, Problem Solving, Customer Value, Efficiency Improvement, Operational Benchmarks

Industry

Financial Services

Description

Sustain common workforce management tasks (reporting, identifying trends, preparing presentations, training specific to WFM tools and capabilities, capacity planning). Forecasting volume and utilizing the forecasted data to create optimized employee schedules and seat allocation. FTE and volume management which includes managing peaks and uplifting capacity via overtime and flexible workforce. Assigning employees to schedules based on their preferences and business rules and managing intraday activities. Analyzes workflow and staffing work assignments to ensure operational benchmarks are met. Monitors the department’s performance through reports and raw data. Works directly with the leads to coordinating daily activities across functional units. Responsible for accurate reporting of the daily, weekly, and monthly SLAs. Incident management - Identifies, documents and reports systems performance issues as they impact the department. Develop partnerships with other internal groups and business units to improve speed of issues resolutions and to recommend improvements. Take ownership on risk management for your service area and assess and mitigate financial and non-financial risk while executing complex business processes, to protect the organization from undue risks. Good Understanding for Financial Industry regulatory requirements Ability to define escalation procedures for new business lines and enhance existing on a per need basis Communicate to a diverse audience in an open, transparent, and convincing manner the organization’s strategy; challenge colleagues to align with the overall Group strategy and relay the macro and micro-trends and reality impacting the organization’s position. Thrive in complexity – you can succeed despite uncertainty; is highly collaborative, constructive, and results-driven. Provides recommendation for capacity improvements based on trends and contributes to annual efficiency target We’re a global bank with a strong European base, and our more than 60,000 colleagues serve around 38 million customers and corporate clients in over 40 countries. Joining ING means working with friendly and collaborative people towards making a positive impact on people and planet. We believe in empowering the people around us and our customers to stay a step ahead. Working here means having the autonomy to drive progress, helping to create superior customer value and contributing to our ambition of putting sustainability at the heart of everything we do. Here, we’re more than just a workplace – we’re a community of innovators, problem-solvers, and forward-thinkers, dedicated to making a real impact. Whether you’re just starting your career or seeking the next big challenge, we have opportunities that will inspire and push you to grow. Your future at ING starts with one application. Ready to join? We’ve got plenty of opportunities to match your skills and aspirations! Use the filters below the search bar – like location and job type – to help you find the perfect fit. Start exploring now and discover where your next career move could take you!

Responsibilities

The Real Time Analyst is responsible for sustaining workforce management tasks, including reporting, forecasting volume, and creating optimized employee schedules. They analyze workflow and staffing assignments to ensure operational benchmarks are met and monitor department performance through reports and data.