SERCO IS A PLACE WHERE YOU CAN GROW

Join a team of 12,000+ professionals across Asia Pacific (APAC) and experience a place of challenge, opportunity, and reward.

We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:

• Flexible work-life balance with supportive leadership
• Opportunities for professional growth and skill development
• Long-term, stable role with government-backed contracts
• Access to inclusive employee networks and wellbeing programs
• Competitive remuneration and benefits package
• Commitment to diversity, inclusion and belonging

• Experience with call centre metrics and workforce management methods
• Strong skills in MS Office and contact centre technologies
• Knowledge of contact centre operations, KPIs, and productivity drivers
• Ability to plan, organise, and manage competing priorities under pressure
• Excellent communication skills with attention to detail
• Confidence in analysing data and creating user-friendly report