Real Time Analyst at TaskUs

Pasig, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

28 Aug, 26

Salary

0.0

Posted On

30 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Intraday Performance Management, Forecast Achievement, Service Level Monitoring, Occupancy and Utilization Analysis, Schedule Adherence Monitoring, Root Cause Analysis, Numerical Literacy, WFM Metrics, Proactive Decision Making, Trend Analysis, Effective Communication, Conflict Resolution

Industry

Outsourcing and Offshoring Consulting

Description

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. What does a Real Time Analyst do? You are responsible for intraday performance management and you are responsible for forecast achievement, service level, occupancy, utilization, and to ensure that adjustments are made if either staffing is misaligned or the forecast is inaccurate. As a Real Time Analyst, you will: ● Monitor queue level performance and variance to forecast in real time ● Report any significant variations from forecast to Operations and WFM Management ● Provide recommendations for addressing and responding to variations from forecast ● Monitor agent level schedule adherence ● Report any significant adherence to Operations and WFM Management in a proactive and in an urgent manner ● Analyze variations to forecast and project impact for the remainder of the day ● Compile and submit intraday reports with accuracy and timelines as well as proactive recommendations for actions ● Update schedules with real time attendance and exceptions ● Approve/recommend alternatives for real time schedule exception requests Do you have what it takes to become a Real Time Analyst? Requirements: ● Undergraduates or Graduates of Bachelor’s Degree in any course, preferably in Economics, Mathematics or Engineering ● Preferably with 1 year experience RTA/WFM ● High level of attention to detail ● Good analytical skills including root cause analysis ● Strong numerical literacy and a thorough understanding of contact center and WFM metrics ● Ability to communicate effectively to all levels of management, both written and verbal ● Strong proactive decision making skills ● Ability to read trends and project those trends into future forecasts ● High degree of empathy for fellow workers ● Ability to resolve differences with win-win solutions How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/. Click here to learn more about our #RidiculouslyGood Culture & life at TaskUs. At TaskUs, we put our frontline first, period. We have state-of-the-art workspaces, top-notch benefits, and some of the best teammates in the world. No matter where you are around the globe, we invest in you and your career growth. Join Us! Let's change the way the world works. TaskUs is looking for ridiculously good talent, and we are excited that you are considering TaskUs for your next career step. In doing so, we take your security and safety very seriously to ensure as part of the hiring process. Here are a few things that are important to know about our company and recruiting process: You will never be asked for payment information or banking information during the application or interview process. We WILL NOT ask you for your national ID number (Social Security or Government ID) or date of birth when applying for a position with us Please be aware that scammers may try to take advantage of you by impersonating TaskUs or TaskUs employees in order to access money or personal information and offer false employment opportunities in our name. We have identified several clues to watch out for to help you identify and avoid recruiting scams: TaskUs will never ask for financial information of any kind or for payment of money during the job application process.We do not require any financial, credit card or bank account information and/or any payment of any kind in order to be considered for employment. If you are asked to pay for things like equipment fees, travel fees, or some other deposit or application-processing fee, even if claimed you will be reimbursed, this is not Us. It is a scam. TaskUs does not require personal information including Social Security Number, National ID, Government ID or date of birth as part of the application process. We may ask for basic contact information such as your email address, phone number, and/or home address to ensure we can contact you. If you were contacted by a third-party organization claiming to represent TaskUs or hiring on behalf of TaskUs, or if you were contacted in a chat room such as Google Hangouts, Freelancer.com or Telegram app, you should be careful in sharing any information. TaskUs official chat room is located on our Careers website (taskus.wd1.myworkdayjobs.com/Careers). This is the only chat room where you will find our recruiters.

Responsibilities

The Real Time Analyst is responsible for managing intraday performance, monitoring queue levels, and ensuring service level and occupancy targets are met. They must analyze forecast variances, report adherence issues, and provide proactive recommendations to operations management.