Job no: 545420
Work type: Staff
Location: Long Beach
Categories: Unit 9 - CSUEU - Technical Support Services, Administrative, Temporary, Part Time

JOB SUMMARY

The Real-Time Captioner (may be referred to as CART/Communication Access Realtime Translation Provider) facilitates the communication and integration of deaf and hard-of-hearing, or otherwise disabled students and consumers (including faculty, staff, and university guests) into the classroom, other instructional settings, and the university community. Real-time captioning/CART facilitates communication by converting the spoken word into instant text by using court-reporting methods, a laptop computer and/or a steno machine.
Furthermore, the incumbent provides services that are equitable, inclusive and provide culturally sensitive services that enhance the quality of campus life. This position uses a student centered and equity minded approach in all communication and service efforts.
ACPA’s 2024 Most Promising Places to Work in Student Affairs.

KNOWLEDGE SKILLS AND ABILITIES

Must be able to type at a minimum rate of 200 wpm. Must have strong attention to detail, excellent listening skills, and a solid grasp of English grammar, vocabulary, and punctuation. Must possess knowledge of Realtime software, technology, computer systems and equipment and the ability to generate an instant transcript. Must be able to adjust to a wide spectrum of needs and possess a high degree of linguistic, cognitive, and technical skill. Must possess a general knowledge of deaf culture. Must be flexible to changing class modality (in person class changes to online; a space will be provided for remote captioning).
While captioners are primarily assigned to assist registered BMAC students, there may be occasions when it is deemed suitable to provide captioning services to other campus partners, such as faculty, staff, and university guests. Must stay current with technical terminology and software. Must have the ability to accept an assignment with regard to skill level, topic familiarity, setting, and consumer awareness. Must work effectively with consumers. Must adhere to industry-recognized Professional Code of Ethics and Standards of Professional Practice and Confidentiality. Must have oral communication skills to communicate diplomatically and effectively with co-workers, staff, and department staff.
Must have working knowledge of standard field practices. Demonstrated commitment to advancing diversity and inclusion including evidence of equity mindedness in previous experience. Experience with utilizing an equity lens in employment practices and respectful interactions with others.
Ability to communicate with an ethnically and culturally diverse campus community. Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures. Ability to contribute to a positive university experience for each and every student and assist in achieving the university’s commitment to a “vision of excellence.”

EDUCATION AND EXPERIENCE

• Equivalent to graduation from a court reporting school and a minimum of six months experience providing real-time captioning services required, preferably in a higher education setting.
• Realtime Captioners/CART must complete a Court Reporting Training Program.

PHYSICAL SUMMARY

• Sedentary work - Involves mainly sitting. Walking and standing are minimal. Lifting is limited to lightweight objects. (10 pounds or less).

• The Realtime Captioner/CART provides communication access by conveying verbal instruction into a mode of communication best understood by the deaf, hard-of-hearing and/or otherwise disabled individuals including students, faculty, staff and university guests.