INTRODUCTION

Are you ready to shape real-time customer experiences in a high-energy, sports-driven environment?
At evoke, we’re not just betting on games, we’re creating moments that matter for millions of customers. Now we’re looking for a Real Time CRM Executive to join our Newsroom-style CRM team and help us deliver best-in-class, personalised marketing across key touchpoints of the customer journey.
As a Real Time CRM Executive, you’ll be the heartbeat of our customer communication. From a player’s first bet to big wins, near-misses, and everything in between—you’ll trigger the right message, at the right time, on the right channel.

WHO WE ARE LOOKING FOR

We are committed to responsible gambling, and we are looking for people who can support our ethos. To apply to this post, you will

• Have CRM experience, specifically one to one marketing with emphasis on experience from a B2C digital company
• Experience of CRM execution in gaming or sport betting companies is a big advantage.
• Thrive on working shift patterns that will include weekends and evenings to cover all major sport
• Excellent written and verbal English communication skills with a passion for sports and a keen interest in gambling and gaming

WHAT YOU WILL BE DOING

• Planning and delivery of Real Time CRM campaigns to our William Hill Sports and Gaming customers.
• Help ensure campaigns are executed on time, flawless and are achieving the business goals according to evoke’s strategy
• Using a variety of CRM delivery platforms (e.g. Airship, Adobe, Bloomreach), you’ll co-ordinate delivery across several channels including Push, Email and Welcome.
• Identifying existing and new opportunities to sell the next best action to the customer, it will require copywriting and creativity to market our best bets and promotions.
• Working with data and automation teams, to identify and build real time audiences to target.
• Using bonus systems to build out exclusive, incentivised opportunities for our target audiences.
• Reviewing and analysing campaign statistics to help ascertain the success of campaigns and report back to senior execs.

Our roles offer more than just a job, you’ll become part of the evoke family! We have created an environment where our people can thrive. Check out some fantastic benefits on offer –

• Family Support Industry-leading maternity and paternity leave and paid time off if you have caring responsibilities.
• Perks and discounts Discounts at a range of high-street retailers
• Financial Competitive salary, pension, and bonus schemes.
• Health & wellbeing Tools and services to help support your well-being, including support with mental health and financial education. You will also have access to gym discounts and our cycle to work scheme.
• Hybrid working Our employees can work from home up to 80% of the time with 20% of office time built in to ensure we get some face-to-face collaborative team time - and the chance for a coffee and a catch-up!
• Healthcare: We prioritise your health and well-being, offering comprehensive healthcare benefits (or a cash alternative).
• Pension package, income protection and life assurance: Safeguarding your financial future and offering peace of mind