DESCRIPTION

Reports to: Customer Services & Intraday Manager
Location: Leicester LE3 5BZ
Working hours: 37.5 hours per week

HERE’S A TASTE OF WHAT YOU’LL BE DOING:

• Work closely with field engineers throughout the day to troubleshoot live job issues, booking conflicts, and scheduling challenges.
• Monitor and manage jobs at risk (“in jeopardy”) due to changes in engineer availability.
• Liaise with customers to communicate changes to scheduled appointments and manage expectations.
• Collaborate with internal teams and external stakeholders to ensure smooth completion of installations, investigations, and warrant-related work.
• Provide live support during warrant activity and proactively escalate any barriers to completion.
• Identify and respond to operational pinch points to drive positive, real-time job outcomes.