Realtime Analyst at WNS Global Services

Milnerton, Western Cape, South Africa -

Full Time

Start Date

Immediate

Expiry Date

24 May, 26

Salary

0.0

Posted On

23 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Realtime Monitoring, Line Adherence, Analytical Skills, Attention To Detail, Communication Skill, IEX, Aspect, Blue-Pumpkin, Avaya CMS, Nortel, Genesys, Data Analysis

Industry

Business Consulting and Services

Description

Company Description WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.Why join us?We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community. Job Description Real time monitoring for a Line Adherence business model along with Daily/Intraday Reporting• Strong analytical skills, attention to detail, positive professional attitude, and the ability to work in a team environment. Raising alarms about non-adherence to schedules• Raising prior alarms in case of any risks to meet line adherence goals Ensure tight management of FTE requirements and delivery Excellent communication skill in oral and written.• Ability to manage allocated tasks and perform them with little supervision• Would be responsible for analyzing data to ensure accuracy Qualifications Grade 12 WFM Tools Competency i.e., IEX, Aspect, Blue-Pumpkin. Exposure to at least one of the Voice ACD tools like Avaya CMS, Nortel, Genesys etc.

Responsibilities

The role involves real-time monitoring for a Line Adherence business model, including daily and intraday reporting, and raising alarms for non-adherence or risks to adherence goals. Responsibilities also include ensuring tight management of FTE requirements and analyzing data for accuracy.