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Recall Analyst - Operations at Ford Global Career Site
Dearborn, Michigan, United States -
Full Time

Start Date

Immediate

Expiry Date

16 Jan, 26

Salary

0.0

Posted On

18 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Process Improvement, Training Development, Recall Management, Communication Skills, Collaboration, Metrics Development, Time Management, Excel, Word, Outlook, Power Point, Self-Starter, Ambitious, Technical Communication, Customer Experience, Automotive Knowledge

Industry

Motor Vehicle Manufacturing

Description
Implementing processes to assist dealers and Ford activities regarding FSA related concerns. 1. Manage the planning, development, and launch of FSAs, through process improvements. Deliver robust and timely FSAs with optimized dealer and customer experiences: Develop Training and Onboarding Materials Develop Recall/ASO/PSL Recall Program Dashboard Develop processes to ensure technical recall communications have clear, concise and consistent instructions for technicians to perform repair process Improve Owner Communication Processes Develop Recall Metrics and refine SSSC Metrics, to cascade in reoccurring meetings Coordinate FSA launch planning with PS&L and DSP to ensure required parts and software are available to deliver FSAs. Collaborate and align with Ford Dealer Council on advance dealer education and customer talking points Development of Recall Podcasts Development and Maintenance of Recall Process Improvement - Containment (Stop Launch)/Phase Launches/Partial Launches Develop Process, Maintenance and Metrics for Managing Rental Process for Recalls Coordinate the development of the Field Review Committee Summary Debriefs after every FRC Meeting. Manage Recall FAP Updates Established and active employee resource groups Minimum Bachelor's degree or 5+ years experience in automotive field. Expert in Excel, Word, Outlook, Power Point. Self-Starter, Ambitious, proficient in Time Management.
Responsibilities
The Recall Analyst will manage the planning, development, and launch of Field Service Actions (FSAs) while implementing process improvements. This role involves developing training materials, improving owner communication processes, and coordinating FSA launch planning.