RECALL PROGRAM ANALYST

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IN THIS ROLE:

The Recall Program Analyst reports to the Recall & Service Programs Program Manager. The Recall Program Analyst is responsible for writing and coordinating the development of Dealer Bulletins and Owner Letters for Field Service Actions (FSAs), coordinating the development of FSA service procedures and tools, monitoring the post launch field performance of FSAs, making appropriate program adjustments, and assisting dealers and Ford activities regarding FSA related concerns.

• Coordinate and participate in FSA planning, development, and launch meetings.
• Coordinate the development, validation, approval and publication of dealer bulletins and owner communications in support of FSAs.
• Work with representatives from engineering to define concerns and ensure corrective actions are robust.
• Conduct FSA service trials to ensure technical instructions are feasible and accurate.
• Coordinate FSA launch planning with PS&L and DSP to ensure required parts and software are available to deliver FSAs.
• Implement actions to minimize corporate warranty spend by optimizing repair procedures, part requirements and supplier costs (mailing, call center, technical instructions and refunds).
• Support the development of FSA Fact Sheets for assigned programs in support of Field Review Committee meetings.
• Ensure that all affected markets are considered in FSA planning, development, and launch processes.
• Work with warranty administration to establish appropriate FSA edit controls, as needed.
• Work with FSA coordinators to ensure programs are administered as approved in GCAMP.
• Monitor the post-launch field performance of assigned FSAs and make appropriate program adjustments, as needed.
• Assist dealers, FCSD functional activities and regional markets regarding FSA related concerns.
• Support the SSSC to enable accurate, high-quality, timely assistance to dealers.